The Team Lead Social Work will foster positive and professional interpersonal relationships with patients/families, physicians, hospital staff, community agency representatives and visitors. Will provide comprehensive psychosocial assessment for identified patients/families and based on findings, will facilitate interventions. Will effectively use interpersonal communication skills to resolve conflicts and promote healing environment. Will be responsible for daily operations within assigned group/unit (staffing and assignments), provide clinical supervision for assigned group, assist departmental leadership with supervisory responsibilities and will represent social work practice at organizational level.
The Team Lead Social Work will be focused on the development of a new program to support families of young children seen in our outpatient community pediatric clinics to connect with services and supports they need to promote mental and physical wellness, address social determinants of health, advance self-advocacy skills, and more. The Team Lead will supervise a team of family service associates who provide the majority of the direct services. Responsibilities will be split between (1) direct patient and family support and supervision of team members providing direct patient and family support and (2) program coordination. Program coordination duties will include contributing to program development, designing curriculum and training materials, coordinating the hiring of team members, developing policies and procedures, communicating with stakeholders, performing program evaluation activities, and contributing to development of policy recommendations to support families with young children in DC.
Master's Degree - Social Work
Specific Requirements and Preferences
Social Work, LICSW (Required)
Minimum Work Experience
Specific Requirements and Preferences
Employment as a social worker in a healthcare setting, with a minimum of at least 3
years post MSW experience with psychosocially and medically complex patients and
Supervisory experience (Preferred)
Excellent communication skills, ability to relate to divergent patient populations, sensitivity to individuals from varied backgrounds, demonstrated leadership in current position, supervisory experience.
Required Licenses and Certifications
Licensed Independent Clinical Social Worker District of Columbia (required)
1. Facilitate interventions, based on assessment, family and staff requests, and timeframe.
2. Facilitate the child protection process of assessment, referral, plan, and implementation, if appropriate.
3. Provide follow-up services as appropriate and assesses outcome of interventions.
4. Document assessment and interventions in the patient’s medical record, in accordance with departmental standards.
5. Develop plan for intervention based on assessment; provide comprehensive psychosocial assessment for identified patients and families
6. Use range of communication skills to assist patients, families and staff to address care needs and complex issues
1. Educate staff about psychosocial issues impacting treatment plans.
2. Organize patient care conferences when complex issues arise.
3. Participate in team meetings to address general and specific patient care issues.
4. Facilitate the discharge planning process by working with Case Management staff, nursing staff, and physicians.
5. Communicate with relevant hospital staff about patient care issues to insure continuity of care.
6. Advocate for patient and family needs within the hospital system.
1. Research appropriate resources to assist families to care for their children at home.
2. Share information with relevant agencies, respecting patient/family confidentiality.
3. Maintain positive and effective referral relationships with community agencies and professional organizations.
4. Advocate for patient/family needs within the community.
Optimal Patient/Family Outcome
1. Intervene in complex situations involving patient care needs, communication problems, or systems issues.
2. Research appropriate solutions within the hospital or in the community.
3. Mediate conflictual situations, collaborating with other staff as appropriate.
4. Provide assistance to patients, families, and staff, while maintaining respect for boundaries and set appropriate limits.
Professional Environment & Standards
1. Meet with supervisor for regular supervision, prepare agenda and discuss areas of concern.
2. Participate in Family Service meetings and clinic departmental staff meetings.
3. Meet all departmental requirements for chart recording statistics, and other professional documentation and submits documents in a timely manner.
4. Participate in departmental performance improvement activities
5. Complete required continuing education courses to maintain license status.
6. Practice in accordance with the NASW Code of Ethics.
1. Accountable for staffing and coverage within assigned social work group.
2. Participate in auditing/evaluation of documentation of others; identify areas for improvement.
3. Identify , report and resolve unit/area problems/issues or conflicts with patients, families and staff, keeping leadership aware of results.
4. Participate in Evening/weekend Social Work Administrative Coverage.
Supervisory and Leadership Skills
1. Provide clinical supervision to social workers in assigned group/unit based on licensure level.
2. Develop, evaluate, update required departmental orientation, inservices, trainings.
3. Manage, assist in coordination of large scale departmental initiatives such as LEAN, SW Month, Education and training for MD, RN or other hospital staff.
4. Responsible for completion of annual performance evaluations for social workers in assigned group under the direction of Social Work Manager.
5. Monitor and ensure social work group compliance with employee based organizational requirements.
6. Participate in hospital work groups or on hospital committees to represent social work clinical practice.
1. Partner in the mission and upholds the core principles of the organization
2. Committed to diversity and recognizes value of cultural ethnic differences
3. Demonstrate personal and professional integrity
4. Maintain confidentiality at all times
1. Anticipate and responds to customer needs; follows up until needs are met
1. Demonstrate collaborative and respectful behavior
2. Partner with all team members to achieve goals
3. Receptive to others’ ideas and opinions
1. Contribute to a positive work environment
2. Demonstrate flexibility and willingness to change
3. Identify opportunities to improve clinical and administrative processes
4. Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
1. Use resources efficiently
2. Search for less costly ways of doing things
1. Speak up when team members appear to exhibit unsafe behavior or performance
2. Continuously validate and verify information needed for decision making or documentation
3. Stop in the face of uncertainty and takes time to resolve the situation
4. Demonstrate accurate, clear and timely verbal and written communication
5. Actively promote safety for patients, families, visitors and co-workers
6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance