Feb 02, 2020

**PRN** Program Associate - Ambulatory Services

  • Children's National Medical Center
  • Washington, DC, USA

Job Description

**PRN** Program Associate - Ambulatory Services - (2000008V)


The Program Associate will assist in the coordination of training and performance improvement programs for CNHS Ambulatory Services staff. Will proctor training and orientation sessions for new and existing employees. Will maintain documentation of training activities. Will handle registration and training logistics. The Program Associate will perform other duties such as assisting with special projects and other duties associated with the department.


Minimum Education
Associate's Degree

equivalent combination of education and or experience in a related field, preferred (e.g., public health, health administration, education). (Required)

Minimum Work Experience
2 years

Specific Requirements and Preferences
Related experience (Required)

Required Skills/Knowledge

  • Demonstrated experience in operations, and conducting employee training programs, especially for scheduling and registration systems.
  • Experience using Microsoft Publisher, Microsoft office and internet.
  • Excellent analytical skills.
  • Able to type minimum of 30 words per minute.

Functional Accountabilities

Training and Development

Assist in the coordination of training sessions, programs and competency testing for Ambulatory Services staff.

Prepare, assemble and revise course materials as requested to meet customer needs.

Training Schedule

Maintain training documentation, including registration and completion records.

Maintain master training calendar, ensure availability of equipment, space and materials.

Handle registration and training logistics.

Prepare course advertising materials.

Coordinate scheduling of external and internal training resources.

Communicate all set ups of training sessions and ensure necessary materials and supplies are available.

Training and Performance Improvement Data Analysis

Compile results of feedback tool and evaluates feedback trends.

Compile training and development data and assists in recommending process improvements.

Monitor and trouble-shoot both the process and system performance. Report deviations, system failures; and assist in investigations and problem resolution.

Program Knowledge

Apply substantive knowledge in order to assist and represent manager thoroughly in the scope of diversity, and complexity of all program operations and organizational commitments.

Maintain understanding and awareness of program services, policies, procedures, laws, rules and regulations.

Proactive in identifying and managing projects.

Demonstrate proficiency using Ambulatory Services system applications

Problem Solving

Anticipate and negotiate solutions for potential problems that could impact the manager and the scope of internal and external responsibilities/activities

Identify and understand issues, problems and opportunities; determine potential courses of action and develops appropriate solutions.

Coordinate tasks and establishes priorities in response to work flow of the office or work unit.

Written Communication

Compose professional written communication (emails, faxes, etc.) to any and all customers, internal and external.

Present ideas clearly and effectively in written form; edit, adjusting language or terminology to meet needs of the audience or as appropriate; uses correct grammar, organization and structure.

Secure confidential information.

Primary Location

: Maryland-Silver Spring

Work Locations

: Tech Hill 12211 Plum Orchard Drive Silver Spring 20904


: Non-Clinical Professional


: AmbulatoryRegular / Temporary: R (Regular)Position Status: O - PRNShift: DayWork Schedule: 8:00 am to 4:30 pm

Job Posting

: Feb 1, 2020, 9:21:44 AM