Children's National Medical Center

Patient and Family Exp. Liaison - ( 200000FP ) Description The Patient & Family Experience Liaison must be patient-and family-centered, someone that possess exceptional customer service skills as well as strong written and oral communication skills. Must possess the ability to resolve problems and respond to complaints in a positive, productive manner using sound judgment. Uses findings from patient satisfaction analysis to mentor individuals and departments to develop appropriate service action plans. Must possess leadership skills, initiative, creativity and good organizational skills. Should be comfortable working independently and with a team. Qualifications Minimum Education Bachelor's Degree Minimum Work Experience 2 years Specific Requirements and Preferences Work experience (Required) Functional Accountabilities Communication & Relations 3. Partners with unit staff to proactively identify families that may require additional assistance in situations such as long wait times, multiple traumas, siblings in attendance, etc. 5. Addresses issues immediately to prevent further escalation and to promote greater communication between families and care teams. 4. Ensures that patients and families are consistently rounded on by collaborating with staff 1. Communicates to her/his department at staff meetings regarding the patient experience initiatives occurring throughout the hospital General Responsibilities 2. Monitors patient satisfaction results for their unit and creates reports for distribution as necessary. 5. Utilizes hospital data bases and survey vendor data base to analyze and create reports from patient experience data 4. Identifies underlying system problems or obstacles in delivering service and participates in developing a plan of action that will result in improvement 5. Collaborates with Patient Experience team to coach and train front line staff 5. Serves as a resource for all patient experience team members and completes additional duties as assigned. Organizational Accountabilities Organizational Accountabilities (Staff) Organizational Commitment/Identification 1. Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication 1. Demonstrate collaborative and respectful behavior 2. Partner with all team members to achieve goals 3. Receptive to others’ ideas and opinions Performance Improvement/Problem-solving 1. Contribute to a positive work environment 2. Demonstrate flexibility and willingness to change 3. Identify opportunities to improve clinical and administrative processes 4. Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility 1. Use resources efficiently 2. Search for less costly ways of doing things Safety 1. Speak up when team members appear to exhibit unsafe behavior or performance 2. Continuously validate and verify information needed for decision making or documentation 3. Stop in the face of uncertainty and takes time to resolve the situation 4. Demonstrate accurate, clear and timely verbal and written communication 5. Actively promote safety for patients, families, visitors and co-workers 6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location : District of Columbia-Washington Work Locations : Sheikh Zayed Campus 111 Michigan Avenue Washington 20010 Job : Non-Clinical Professional Organization : Patient Services Regular / Temporary : R (Regular) Position Status : FT - Full-Time Shift : Evening Work Schedule : 3pm - 11:30pm Job Posting : Feb 18, 2020, 10:24:18 AM

Payor Clearance Specialist - ( 190002GF ) Description Payor Clearance Specialists are members of the Patient Access team dedicated to completing patient access workflows related to navigating insurance payor regulations. Facilitate increasing our patient's access into the care continuum. Decrease payor related barriers and increase financial outcomes for scheduled patient services for the inpatient, ambulatory , and physician practice settings. Payor Clearance Specialists work directly with referring physician offices, payers, and patients to ensure full payor clearance prior to the provision of care. Including, serving e as subject matter experts as it relates to payor requirements, authorizations, appeals and patient navigation. Works as a Payor Clearance Specialists use quality auditing and reporting tools to identify denial issues and trends to improve service line outcomes. Qualifications Minimum Education High School Diploma or GED (Required) Associate or Bachelor Degree in a health related or business related field. (Preferred) Minimum Work Experience 3 years - Healthcare experience with payor navigation, claims and billing, healthcare registration, insurance referral and authorization processes insurance authorizations, and appeals. (Required) 2 years - Experience related to CPT and ICD coding assignment. (Required) Comprehensive medical and insurance terminology as well as working knowledge of medical insurance plans, and managed care plans. (Required) Required Skills/Knowledge Ability to communicate with physicians’ offices, patients and insurance carriers in a professional and courteous manner. Superior customer service skills and professional etiquette. Strong verbal, interpersonal, and telephone skills. Experience in healthcare setting and computer knowledge necessary. Attention to detail and ability to multi-task in complex situations. Demonstrated ability to solve problems independently or as part of a team. Knowledge of and compliance with confidentiality guidelines and CNMC policies and procedures. Knowledge of insurance requirements and guidelines for Governmental and non-Governmental carriers. Previous experience with Cerner, Passport, or other related software programs and EMRs preferred. Bilingual abilities preferred. Successful completion all Patient Access training assessments required and meets minimum typing requirements. Functional Accountabilities Pre-Service Payor Clearance 1. Navigate and address any payor COB issue prior to service being rendered to ensure proper claims payments; obtain and ensure all authorizations are on file prior to services being rendered; work collaboratively with all departments/services of the Children’s National Medical Center to ensure all scheduled patients have undergone payor clearance prior to service; pre-register patients, verify insurance eligibility and benefits, obtain pre-certification or referral status, and collect patient responsibility amounts for services provided throughout the health system meeting departmental standards for productivity and quality . 2. Provide supporting clinical information to insurance payors, outcomes must decrease the need to peer-to-peer review. 3. Work with the Payor Nurse Navigators to decrease delays in patients access to care. 4. Follow established department policies to completely and accurately 5. Establish contact with patients via inbound and outbound calls and access department work queues to pre-register patients for future dates of service. 6. Verify insurance eligibility and benefits by utilizing integrated real-time eligibility tool, payer websites, and telephone calls to payers; document payer verification responses in designated fields within the registration pathway; validate insurance referral status, if applicable, and communicate with PCP office to obtain referrals. Patient Navigation and Notification 1. Interpret insurance verification information to estimate patient financial responsibility amounts for scheduled services and inpatient stays. 2. Act as a liaison to ensure all of the appropriate custodial issues are resolved prior to the patients arrival. 3. Work as a patient advocate along with legal and other entities to remove any barriers prior to service. 4. Review and determine insurance plan benefit information and scheduled services and inpatient stays, include co-insurance and 5. deductibles. Compare and communicate in and out of network benefits accordingly. 6. Communicate patient financial responsibility amounts and initiate the point of service (POS) collections process; determine patient liability based on services level and make necessary recommendations. 7. Identify patients requiring payment assistance options and facilitate communication between patients and CNMC Financial Information Center (FIC). Revenue Cycle Outcomes 1. Review clinical documentation to ensure clinicals provided supports desired outcomes prior to submitting to payor; must document proven outcomes of decrease peer-to-peer trends. 2. Measure decrease in rescheduled events due to lack of supporting clinical documentation. 3. Provide education to providers regarding payor requirements and clinical documentation. 4. Based on cases worked and outcomes, review claim denials for authorizations to identify trends, root causes, corrective actions and appeal options, provide monthly reports to support outcomes. 5. Obtain authorizations for add-on cases and procedures to ensure proper and timely claims payment; follow-up on all cases to ensure procedures authorized were performed, update authorizations as needed. 6. Become subject matter experts on payor requirements; write appeal letters to payers to obtain payment for services; Collaborate with individual departments - Compliance Department, Patient Financial Services, Case Management, and Centers of Excellence to reduce first pass denials. Organizational Accountabilities Organizational Commitment/Identification 1. Partner in the mission and upholds the core principles of the organization 2. Committed to diversity and recognizes value of cultural ethnic differences 3. Demonstrate personal and professional integrity 4. Maintain confidentiality at all times Customer Service 1. Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication 1. Demonstrate collaborative and respectful behavior 2. Partner with all team members to achieve goals 3. Receptive to others’ ideas and opinions Performance Improvement/Problem-solving 1. Contribute to a positive work environment 2. Demonstrate flexibility and willingness to change 3. Identify opportunities to improve clinical and administrative processes 4. Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility 1. Use resources efficiently 2. Search for less costly ways of doing things Safety 1. Speak up when team members appear to exhibit unsafe behavior or performance 2. Continuously validate and verify information needed for decision making or documentation 3. Stop in the face of uncertainty and takes time to resolve the situation 4. Demonstrate accurate, clear and timely verbal and written communication 5. Actively promote safety for patients, families, visitors and co-workers 6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location : Maryland-Silver Spring Work Locations : Dorchester 12200 Plum Orchard Dr Silver Spring 20904 Job : Non-Clinical Professional Organization : Finance Regular / Temporary : R (Regular) Position Status : FT - Full-Time Shift : Day Work Schedule : M-F; 8:30am-5pm Job Posting : Feb 21, 2020, 8:29:45 AM

Program Associate - ( 200000I1 ) Description Performs administrative and secretarial responsibilities to support the manager and other staff members in a challenging and fast-paced work environment. Performs duties of a confidential nature. Works under general guidance and supervision. Responsibilities may include communication and coordination with all levels of internal and external customers, receiving and screening calls, correspondence and/or visitors, making travel and meeting arrangements, preparing correspondence, documents and reports as needed. Qualifications Minimum Education Bachelor's Degree Minimum Work Experience 5 years 1 year Specific Requirements and Preferences equivalent experience, in lieu of degree . Related experience (Required) Experience with searching online databases (Preferred) Required Skills/Knowledge Excellent analytical skills Demonstrated proficiency using Microsoft Office including Excel Excellent written and verbal communication skills Strong organizational skills. Functional Accountabilities Administrative Support 1. Manage day-to-day administrative functions for designated Program such as organizing and maintaining department files and records, performing complex clerical duties and analytics, supply and equipment orders, etc. 2. Assist with all levels of internal and external customers, receive and screen calls, correspondence and/or visitors, make travel and meeting arrangements as needed. 3. Serve as a communication link to other CNHS departments, (e.g. coordinate and schedule office appointments, meeting and conferences, etc.). 4. Independently research, develop, and compose presentation materials and speeches in a variety of settings. 5. Identify and understand issues, problems, and opportunities; determine potential courses of action and develop appropriate solutions Program Coordination 1. Routinely coordinate and facilitate solutions with internal and external organizations and constituents. 2. Maintain responsibility for application process for designated Program such as Rotating Residents, new hire training, Medical Staff appointments, delivery of services, etc. 3. Maintain designated Program finances such as government reports, charge sheets, and contact with charge entry professionals, etc. Safety 1. Speak up when team members appear to exhibit unsafe behavior or performance 2. Continuously validate and verify information needed for decision making or documentation 3. Stop in the face of uncertainty and takes time to resolve the situation 4. Demonstrate accurate, clear and timely verbal and written communication 5. Actively promote safety for patients, families, visitors and co-workers 6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Organizational Accountabilities Program Knowledge 1. Apply substantive knowledge in order to assist and represent manager thoroughly in the scope, diversity, and complexity of all program operations and organizational commitments. 2. Demonstrate and apply knowledge of nuances, appropriate protocol, and specific preferences of manager and constituents while performing administrative support tasks. 3. Maintain understanding and awareness of program services, policies, procedures, laws, rules, and regulations. 4. Explain and interpret program information to clients/customers and staff. Organizational Commitment/Identification 1. Partner in the mission and upholds the core principles of the organization 2. Committed to diversity and recognizes value of cultural ethnic differences 3. Demonstrate personal and professional integrity 4. Maintain confidentiality at all times Customer Service 1. Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication 1. Demonstrate collaborative and respectful behavior 2. Partner with all team members to achieve goals 3. Receptive to others’ ideas and opinions Performance Improvement/Problem-solving 1. Contribute to a positive work environment 2. Demonstrate flexibility and willingness to change 3. Identify opportunities to improve clinical and administrative processes 4. Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility 1. Use resources efficiently 2. Search for less costly ways of doing things Organizational Accountabilities (Staff) Organizational Commitment/Identification 1. Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication 1. Demonstrate collaborative and respectful behavior 2. Partner with all team members to achieve goals 3. Receptive to others’ ideas and opinions Performance Improvement/Problem-solving 1. Contribute to a positive work environment 2. Demonstrate flexibility and willingness to change 3. Identify opportunities to improve clinical and administrative processes 4. Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility 1. Use resources efficiently 2. Search for less costly ways of doing things Safety 1. Speak up when team members appear to exhibit unsafe behavior or performance 2. Continuously validate and verify information needed for decision making or documentation 3. Stop in the face of uncertainty and takes time to resolve the situation 4. Demonstrate accurate, clear and timely verbal and written communication 5. Actively promote safety for patients, families, visitors and co-workers 6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location : District of Columbia-Washington Work Locations : Sheikh Zayed Campus 111 Michigan Avenue Washington 20010 Job : Non-Clinical Professional Organization : Patient Services Regular / Temporary : R (Regular) Position Status : PT - Part-Time Shift : Day Work Schedule : M-Th 10am - 3pm Job Posting : Feb 19, 2020, 8:54:48 AM

Compliance Manager - ( 200000FX ) Description The Compliance Manager will assist and support the Chief Compliance and Privacy Officer with the compliance functions of the organization to include (1) clinical compliance (2) compliance training and communications (3) auditing and monitoring through the performance of proactive auditing and monitoring of patient encounters, medical record documentation and quality metrics (4) compliance investigations and resolutions plans relating to clinical performance (4) compliance risk and controls framework, including the design and implementation of key risk indicators, tools and systems, processes and controls (5) and sanction screening. The Compliance Manager will be responsible for daily operational functions of the core elements of the organization's compliance functions and work with Compliance Office on matters needing escalation and resolution. Compliance Manager will also assist the Compliance Officer in preparing for the (1) Compliance Management Committee and (2) Board Enterprise Risk, Compliance, and Legal Affairs (ERCLA) Committee. The Compliance Manager will need to be able to interface cross-functionally across the organization, especially by providing compliance support to the audit and monitoring team within Revenue Cycle Management. Qualifications Minimum Education Bachelor's Degree (Required) BSN - Undergraduate or professional degree in nursing or related specialty (Preferred) JD (Preferred) Minimum Work Experience 10 years Specific Requirements and Preferences At least five years’ experience in healthcare operations or equivalent experience. (Required) Functional Accountabilities Clinical Compliance 1. Maintain a working knowledge of relevant laws, rules, and regulations governing the healthcare services and clinical practice furnished by Children’s National clinicians and hospital. 2. Stay current on relevant industry and government clinical compliance program guidance, investigations, and audit; stay abreast of and provides updates regarding changes in legislation, regulations and other requirements that may result in organizational response. 3. Provide management of clinical compliance, quality and standards projects within Clinical Operations; prepares key performance indicators. 4. Develop initial interpretation of relevant regulations and guidelines and act as a the subject matter expert (SME)for Clinical Operations. 5. Serve as the subject matter expert in clinical compliance and respond to questions, concerns, and provide guidance. 6. Support the development and management of the research compliance program. 7. Develop expertise and perform research in compliance and issues as requested. 8. Assist clinical teams with inspections, audit responses and consult on root cause analysis, as required. 9. Coordinate implementation of overall Compliance Plan and Code of Conduct; consult and provide guidance on a regular basis on related issues with operations directors/managers to ensure conformance with applicable laws and regulations. 10. Develop presentations for the Compliance Management Committee and work groups. 11. Assist in periodic reviews and revisions of the Compliance policies and procedures. 12. Assist the Vice President of Compliance with other department activities, as assigned. Internal Investigations & Reviews 1. Perform and document internal investigations in accordance with applicable legal requirements and organizational policies and procedures. 2. Investigate incidents, document findings, oversee completion of corrective actions plans. Compliance Education & Training 1. Support the compliance training programs on a day-to-day basis, ensuring timely completion of on-boarding and topic specific training and education by the workforce. 2. Research and author educational materials. 3. Provide compliance educational and training offerings. 4. In partnership with the Legal Department, serve as a subject matter resource and provide consultation services regarding the application and implementation of current legal requirements and organizational policies and procedures. Auditing & Monitoring 1. Identification of clinical focus areas by the OIG and other regulatory bodies to assist in forming the compliance audit and monitoring work plan. 2. Development and implementation of clinical risk assessments and audits; capture and monitor corrective action plans until resolution. 3. Perform clinical compliance risk assessments, including development and completion of action plans to address findings. 4. Assist with auditing and monitoring to ensure compliance with all federal, state & local regulations, as well as fiduciary requirements, and identify areas of vulnerability and risk. Organizational Accountabilities Organizational Commitment/Identification 1. Partner in the mission and upholds the core principles of the organization. 2. Commitment to diversity and recognize value of cultural/ ethnic differences. 3. Demonstrate personal and professional integrity. 4. Maintain confidentiality at all times. Customer Service 1. Anticipate and respond to customer needs; follow up until needs are met. Teamwork/Communication 1. Demonstrate collaborative and respectful behavior. 2. Partner with all team members to achieve goals. 3. Receptive to others’ ideas and opinions. Performance Improvement/Problem-solving 1. Contribute to a positive work environment. 2. Demonstrate flexibility and willingness to change. 3. Identify opportunities to improve clinical and administrative processes. 4. Make appropriate decisions, using sound judgment. Cost Management/Financial Responsibility 1. Use resources efficiently. 2. Search for less costly ways of doing things. Safety 1. Speak up when team members appear to exhibit unsafe behavior or performance. 2. Continuously validate and verify information needed for decision making or documentation. 3. Stop in the face of uncertainty and takes time to resolve the situation. 4. Demonstrate accurate, clear and timely verbal and written communication. 5. Actively promote safety for patients, families, visitors and co-workers. 6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance. Primary Location : District of Columbia-Washington Work Locations : Wisconsin Avenue 2233 Wisconsin Avenue NW Suite 317 Washington 20007 Job : Non-Clinical Professional Organization : Legal Regular / Temporary : R (Regular) Position Status : FT - Full-Time Shift : Day Work Schedule : 8 am to 4:30 pm Job Posting : Feb 11, 2020, 3:23:18 AM

Global Services Patient Care Coorindator II (**Bilingual: Arabic/English**) - ( 200000A5 ) Description Responsible for assisting international patients and families access care while contributing to a positive work environment. Duties could include but not limited to responding to family needs and inquiries; assisting medical teams in ensuring provision of care; responding to Embassy requests; triaging miscellaneous requests to appropriate group; prioritizing work appropriately; meeting deadlines; entering and maintaining data in one or more systems to track efforts and support the international patient services activities. Qualifications Minimum Education Bachelor's Degree Minimum Work Experience 3 years Specific Requirements and Preferences Related and progressive experience (Required) Health care setting and interpersonal communications experience (Preferred) Required Skills/Knowledge Bilingual in Arabic and English (Highly Preferred) Excellent customer service skills Familiarity with international patient service policies and procedures Strong oral and written communications skills necessary to interact diplomatically and tactfully with diverse groups of people Proficiency with MS Office and other computer applications as required Proficiency with data management and analysis Ability to consider multiple variables to determine proper course of action. Exercise good judgment in handling sensitive and confidential information and situations. Required Licenses and Certifications Must be able to pass ISA (Interpreter Skills Test) taken through CNMC within 60 days of joining, (Required) Arabic medical interpreter training (Highly Preferred) Functional Accountabilities International Patient and Family Service Administration 1. Provide sound guidance to ensure patient and family satisfaction throughout their time at CNMC by designating a point person. 2. Maintain a solid understanding of patient case at all times; update patient care throughout treatment; translate accurately and quickly patient-specific discharge instructions, physician and nursing care instructions. 3. Manage patient care related activities independently, escalate complex inquiries and issues to supervisor as appropriate; coordinate other patient care support activities as assigned by the manager. 4. Facilitate necessary follow up for patient family including: additional appointments and family meetings, Rx/equipment delivery and troubleshooting; proactively identify and work to resolve issues/problems. 5. Manage logistics for family including: appointment schedule, accommodations, transport to and from airport and to first appointment, assist with filing of INS paperwork requesting extension of Visa and extensions for period of care. Embassy Services 1. Assist in opening patient file at Embassy (bank, passports, visas, I-94, phone #, etc.). 2. Work with the Embassies to facilitate and coordinate patient care. 3. Understand cultural background of international patients and their families. Office Support 1. Handle administrative needs to deliver quality care to assigned patient families (i.e. filing, faxing, phones, etc.). 2. Request approvals for internal medical referrals. 3. Maintain documentation on office network drive. 4. Monitor and maintain various patient case records including LOGs, visa extensions. Safety 1. Speak up when team members appear to exhibit unsafe behavior or performance 2. Continuously validate and verify information needed for decision making or documentation 3. Stop in the face of uncertainty and takes time to resolve the situation 4. Demonstrate accurate, clear and timely verbal and written communication 5. Actively promote safety for patients, families, visitors and co-workers 6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Organizational Accountabilities Staff Communications 1. Demonstrate good judgment in asking for guidance from manager and team to address more complex issues and escalate matters appropriately . 2. Maintain good understanding of Children’s National processes and systems allowing them to perform their routine duties fairly independently . 3. Interact comfortably with Children’s National staff and faculty to facilitate services for patients Organizational Commitment/Identification 1. Partner in the mission and upholds the core principles of the organization 2. Committed to diversity and recognizes value of cultural ethnic differences 3. Demonstrate personal and professional integrity 4. Maintain confidentiality at all times Customer Service 1. Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication 1. Demonstrate collaborative and respectful behavior 2. Partner with all team members to achieve goals 3. Receptive to others’ ideas and opinions Performance Improvement/Problem-solving 1. Contribute to a positive work environment 2. Demonstrate flexibility and willingness to change 3. Identify opportunities to improve clinical and administrative processes 4. Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility 1. Use resources efficiently 2. Search for less costly ways of doing things Primary Location : District of Columbia-Washington Work Locations : Sheikh Zayed Campus 111 Michigan Avenue Washington 20010 Job : Non-Clinical Professional Organization : Strategic Operations Regular / Temporary : R (Regular) Position Status : FT - Full-Time Shift : Day Work Schedule : 8:30AM-5:00PM Job Posting : Feb 10, 2020, 3:05:33 PM

Sr. Interpreter/Translator (**Bilingual - English/Arabic**) - ( 200000A6 ) Description Under supervision, the Sr. Interpreter will provide language interpretation services to patients, families and staff in critical, acute, or chronic medical situations as needed. Will provide services in person or telephonic interpretation to assist patients and families in their interactions throughout the hospital. Will assist manager in program knowledge and initiatives. Qualifications Minimum Education Bachelor's Degree Master's Degree (Highly Preferred) Minimum Work Experience 2 years Specific Requirements and Preferences Experience as a medical interpreter in a clinical setting (Required) Required Skills/Knowledge Arabic Language Skills Bilingual Arabic and English Highly proficient in medical terminology. Functional Accountabilities Eliminates Language Barriers to Patient Care 1. Facilitates communication among patients, families and staff 2. Interprets directly and accurately , without omissions, addition or interference with communication. 3. Manages assignments independently without close supervision 4. Maintains professional role and sensitivity during critical medical and/or psychological situations; Respects all parties in the discussion and their individual roles 5. Highly proficient in Medical Terminology 6. Demonstrate accurate, clear and timely verbal and written communication Promotes Appropriate Utilization of Interpretation Services by Staff 1. Educates staff in the process of how to appropriately request interpretation services 2. Communicates with staff about staff needs and patient/family needs 3. Works closely with other departments providing recommendations 4. Collaborates with the Manager of Patient and Family Education to develop and implement program guidelines, policies and procedures with staff 5. Educates program staff on best practices and ensures educational requirements are met 6. Assists in the design, development an coordination of training sessions, programs and competency testing staff Contributes to a Well-Organize Program 1. Helps to ensure interpretation assignments are coordinated accurately, effectively and efficiently 2. Maintains required logs/tracking system in order to track project progress and productivity 3. Maintains departmental performance reports 4. Provides direct supervision to medical interpreter staff as assigned by manager ensuring medical interpreters meet performance requirements 6. Manages own time to be productive 7. Maintains archives and databases related to interpretation/translation projects 8. Distributes workload in the absence of the Language Services Manager Performance Improvement / Problem Solving 1. Identifies opportunities to improve clinical and administrative processes 2. Identifies and resolves issues, overcoming challenges 3. Makes appropriate decisions, using sound judgement 4. Communicates operational issues and progress towards goals to other members of the management team Teamwork/Communication 1. Partners with all team members to achieve goals 2. Works effectively with diverse groups 3. Demonstrates accountability for work 4. Shares and seeks knowledge and provides feedback to others 5. Receptive to others ideas and opinions 6. Exemplifies CNMC Core Values of Compassion, Commitment and Connection during interactions with internal and external customers Project Coordination & Facilitation 1. Assist with coordination and completion of projects (e.g., use periodic checks to assess and track the progress of a Project's timeline and/or performance 2. Assist with budget reports, as needed 3. Apply substantive knowledge in order to assist and represent manager thoroughly in the scope, diversity, and complexity of project and organizational commitments. Organizational Accountabilities Organizational Commitment/Identification 1. Partner in the mission and upholds the core principles of the organization 2. Committed to diversity and recognizes value of cultural/ ethnic differences 3. Demonstrate personal and professional integrity 4. Maintain confidentiality at all times Customer Service 1. Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication 1. Demonstrate collaborative and respectful behavior 2. Partner with all team members to achieve goals 3. Receptive to others’ ideas and opinions Performance Improvement/Problem-solving 1. Contribute to a positive work environment 2. Demonstrate flexibility and willingness to change 3. Identify opportunities to improve clinical and administrative processes 4. Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility 1. Use resources efficiently 2. Search for less costly ways of doing things Safety 1. Speak up when team members appear to exhibit unsafe behavior or performance 2. Continuously validate and verify information needed for decision making or documentation 3. Stop in the face of uncertainty and takes time to resolve the situation 4. Demonstrate accurate, clear and timely verbal and written communication 5. Actively promote safety for patients, families, visitors and co-workers 6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location : District of Columbia-Washington Work Locations : Sheikh Zayed Campus 111 Michigan Avenue Washington 20010 Job : Non-Clinical Professional Organization : Strategic Operations Regular / Temporary : R (Regular) Position Status : FT - Full-Time Shift : Day Work Schedule : 8:30am-5:00pm Job Posting : Feb 10, 2020, 2:41:11 PM

Senior Associate Director Creative Services - ( 200000HA ) Description The Sr. Associate Director for Creative Services is responsible for assisting with the leadership of the Foundation's creative team in the strategic development of visual design, user experience, brand identity, and content development for print, Web, video and all multi-channel solutions. Reporting to the Director of Creative Services in Marketing and Communications, the Sr. Associate Director helps guide creative development and execution of campaigns and content solutions from concept to completion in support of the organization's mission and on multiple platforms. The Sr. Associate Director must possess strong business acumen, and an expertise in developing integrated solutions for multiple content channels with concentration in video/interactive and web-based experiences. Qualifications Minimum Education Bachelor's Degree (Required) Minimum Work Experience 10 years in-depth experience in art direction of broadcast quality video and print campaigns with a minimum 8 years of experience working on content development for print, Web, video and other multimedia solutions. (Required) Required Skills/Knowledge Proven ability to work independently to lead from concept to execution multi-channel strategy and execution while providing outstanding conceptual, creative and technical skills to effectively design content for all marketing channels. A high level of initiative and enthusiasm coupled with an ability to provide quality assurance of all deliverables and maintain consistent brand identity across all media. Ability to effectively manage multiple projects, on time and within budget. Team-oriented and have a collaborative approach to creative development. Ability to work under pressure and within quick timelines. Exceptional presentation skills- a requirement for both internal and external creative presentations. Proficiency in Adobe Creative Suite (Photoshop, InDesign, Illustrator). Proficiency in Final Cut Pro, Adobe Premier, After Effects or other video production editing is preferred. Understand and work with digital first design strategies. Functional Accountabilities Creative Concept Development and Execution 1. Lead project teams in all aspects of creative development including coaching and mentoring of junior print and digital designers. 2. Ensure brand guidelines are followed and adhered to by immediate team and in all work that team produces. 3. Ensure synergy with working with agency partners, and other divisions of the organization and across all touchpoints of a campaign. 4. Communicate with web producers, information architects, and developers to coordinate Web site strategy, creative execution, UI design, and navigational systems as they pertain to Web functional specifications. 5. Collaborate with web producers, information architects, and developers to deliver best in class user experience across all channels and platforms. 6. Develop and integrate complete 360 approach to campaigns including social/digital, print, video, direct mail and broadcast production from conceptual phase to finish. 7. Stay in close contact and collaborate with CD and producers during pre-production, production and post-production. 8. Develop high-end development presentations which includes concept and creative execution. Leadership 1. Give direction to photographers, designers, video directors and crews, editors, and other vendors as they relate to the creative output. 2. Co-manage designers and reports progress to Creative Director. 3. Ensure brand guidelines are followed and adhered to by immediate team and in all work that team produces. 4. Exudes creativity, professionalism, and maturity in all aspects of team and client relationship New Knowledge, Innovations, and Improvements 1. Maintain advanced knowledge of design software and online trends. 2. Remain up-to-date with current and emerging trends and web development technologies. Primary Location : Maryland-Silver Spring Work Locations : Roeder Road 801 Roeder Road Suite 500 Silver Spring 20910 Job : Non-Clinical Professional Organization : Childrens Hospital Foundation Regular / Temporary : R (Regular) Position Status : FT - Full-Time Shift : Day Work Schedule : D8 Job Posting : Feb 14, 2020, 4:13:52 AM

Operations Associate - ( 200000GG ) Description Performs administrative and secretarial responsibilities to support the division management and other staff members in a challenging and fast-paced work environment. Performs duties of a confidential nature. Works under general guidance and supervision. Responsibilities may include communication and coordination with all levels of internal and external customers, receiving and screening calls, correspondence and/or visitors, making travel and meeting arrangements, preparing correspondence, light data management, document preparation and report formulation as needed. Qualifications Minimum Education Bachelor's Degree Minimum Work Experience 5 years- equivalent experience, in lieu of degree . 1 year- Related experience (Required) Experience with searching online databases (Preferred) Required Skills/Knowledge Excellent analytical skills Demonstrated proficiency using Microsoft Office including Excel Excellent written and verbal communication skills Strong organizational skills. Functional Accountabilities Administrative Support 1. Manage day-to-day administrative functions for designated division such as organizing and maintaining division files and records, performing complex clerical duties and analytics, supply and equipment orders, etc. 2. Assist with all levels of internal and external customers, receive and screen calls, correspondence and/or visitors, make travel and meeting arrangements as needed. 3. Serve as a communication link to other CNHS departments, (e.g. coordinate and schedule office appointments, meetings and conferences, etc.). 4. Independently research, develop, and compose presentation materials and speeches in a variety of settings. 5. Identify and understand issues, problems, and opportunities; determine potential courses of action and develop appropriate solutions Program Coordination 1. Routinely coordinate and facilitate solutions with internal and external organizations and constituents. 2. Maintain responsibility for application process for designated division such as Rotating Residents, new hire training, Medical Staff appointments, delivery of services, etc. 3. Maintain designated division finances for various accountsas travel, education, office supplies, dues, etc. Safety 1. Speak up when team members appear to exhibit unsafe behavior or performance 2. Continuously validate and verify information needed for decision making or documentation 3. Stop in the face of uncertainty and takes time to resolve the situation 4. Demonstrate accurate, clear and timely verbal and written communication 5. Actively promote safety for patients, families, visitors and co-workers 6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Organizational Accountabilities Primary Location : District of Columbia-Washington Work Locations : Sheikh Zayed Campus 111 Michigan Avenue Washington 20010 Job : Non-Clinical Professional Organization : COE Hospital-Based Specliaties Regular / Temporary : R (Regular) Position Status : FT - Full-Time Shift : Day Work Schedule : 8:30-5:00 Job Posting : Feb 12, 2020, 6:44:48 AM

Science and Communications Manager - ( 200000EJ ) Description This position will directly work with the Director of the Center for the Developing Brain, in the management and formulation of scientific concepts, discussion, and development of novel research ideas to a broad audience, assist in writing research grants, as well as thoroughly reviewing grant application guidelines and overseeing the grant management process. Topics of the grants/research cover a wide spectrum of science, health and technology areas as well as commercialization plans for grant proposals. Successful candidate will have the opportunity to make impactful contributions in a fast-paced and dynamic research environment at the cutting edge of clinical research during pregnancy and postnatally. This is an ideal position for a highly motivated individual who thrives by taking the initiative to apply both scientific and communication skills in an intellectually stimulating, collaborative, and social environment. Success will involve collaboration with marketing vendors, product managers, scientific researchers and software developers and community and advocacy groups. Qualifications Minimum Education Bachelor's Degree- Required Master's Degree Minimum Work Experience 8 years- minimum of direct experience in developing grants and scientific writing (Required) Experience in project management, managing large writing projects with multiple authors and several rounds or revision and feedback or previous experience in a health-related academic/research setting; specific experience/exposure to clinical trial research (Preferred) Required Skills/Knowledge Able to push science from “good” to “great” at project stages from inception to publication and beyond Exceptional writer with a strong science background who can deliver clear, accurate, and compelling pieces Adept at gathering information through interviews and enjoys engaging in discussions with researchers and other internal and external stakeholders ; Able to thrive in a dynamic environment with multiple overlapping and shifting objectives Knowledge and experience in writing and submitting high-level grants and proposals Ability to interpret and communicate clinical terminology, research data and statistical language for multiple audiences High level of computer literacy, including proficiency in using Microsoft Word, Excel, PowerPoint, Adobe, online databases and search engines, and reference management software (e.g., EndNote) High level of experience and expertise in conducting and summarizing academic literature reviews using a variety of databases (e.g., PubMed, Medline, EMBASE, etc.) Self-directed with excellent writing, copy editing, analytical, critical thinking and research skills Ability to prioritize, multi-task and problem-solve in a fast-paced environment, and effectively manage urgent and long-term deadlines Excellent ability to work and learn independently with minimal supervision required, as well as collaborate well as part of a larger team Excellent stakeholder relation skills, with a sense of diplomacy Excellent organizational skills and record keeping Willing to be in a dynamic working environment that involves advanced and evolving research where constant learning is needed. Strong interest to become knowledgeable, through self-studying, on topics that are beyond her/his background. Ability to analyze and solve problems with innovative, creative solutions Demonstrates creativity and innovation in their work to benefit their customers/end users. Demonstrate accurate, clear and timely verbal and written communication Knowledge and experience in medically focused writing projects such as clinical guidelines and/or pathways preferred Functional Accountabilities Formulation and Management of Novel Research Ideas 1. Works closely with investigators to generate and develop novel ideas associating various advanced clinical concepts and covert these concepts into written documentation; 1. Explores, elaborates and proposes innovative feasible ideas and concepts; 1. Conducts extensive literature reviews on relevant advanced topics 7. Conceptualizes research, conducts interviews and writes various communication materials for different audiences 1. Assist in editing major scientific manuscripts, reviews, formal correspondence, and other key scientific documents 2. Clearly and persuasively communicates scientific research and clinical concepts in writing; 1. Ensure that work products conform to formatting and internal/external policy/regulatory requirements, are free of errors, and that scientific ideas are presented clearly, accurately, and persuasively; Commercializes Plans 4. Conduct prospect research to investigate potential funding mechanisms and sources directly related to the vision of the Center for the Developing Brain; 3. Help researchers translate laboratory results into manuscript format and propel them to publication; 2. Prioritizes and manages several projects with various authors and reviewers at one time, while ensuring timely and accurate submission of all materials; 4. Manages research projects as required to meet submission deadlines; 1. Confer with customer representatives, vendors, plant executives, or publisher to establish technical specifications and to determine subject material to be developed for publication. 6. Writes and communicates information of a highly complex nature in a clear, precise, and compelling way through grants and presentations; 7. Creates and use tools to measure and monitor the effectiveness of written and oral communication initiatives 8. Develops communication vehicles and methods to build community, e.g. websites, e-newsletters, medical news tidbits pushed to cell phones, etc 9. Develop, propose, and implement open science and intellectual property protection strategies, including the management and oversight of patents, copyrights, and trademarks. 1. Work with content writers to ensure page copy , descriptions and titles are optimized for search. 1. Select photographs, drawings, sketches, diagrams, and charts to illustrate material. 1. Draw sketches to illustrate specified materials or assembly sequence. 1. Study drawings, specifications, mockups, and product samples to integrate and delineate technology, operating procedure, and production sequence and detail. 1. Collaborate with graphic artists, editors and writers to produce master copies according to design specifications. 1. Review published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding. 1. Develop or maintain online help documentation. 1. Oversee all communications within specifically assigned territories. Oversees Grant Management Process 1. Assist in planning, writing, editing, and submission of grants, proposals and progress reports for federal, industrial, and philanthropic funding; 2. Analyze and interpret research results and the scientific literature in connection with writing or editing high-quality grant proposal narratives, grant reports, letters of recommendation, fellowship applications, etc.; 3. Develops scientific grant proposals, applications and related documents (e.g., letters, budgets, reference lists, appendices, curriculum vitaes) according to specific institutional guidelines (e.g., NIH, DoD, Foundation Grants, March of Dimes, etc.); 4. Manages various aspects of grant applications, including reviewing funding guidelines and regulations; Organizational Accountabilities Organizational Accountabilities (Staff) Organizational Commitment/Identification Teamwork/Communication Performance Improvement/Problem-solving Cost Management/Financial Responsibility Safety Primary Location : District of Columbia-Washington Work Locations : Sheikh Zayed Campus 111 Michigan Avenue Washington 20010 Job : Non-Clinical Professional Organization : COE Hospital-Based Specliaties Regular / Temporary : R (Regular) Position Status : FT - Full-Time Shift : Day Work Schedule : M-F Job Posting : Feb 5, 2020, 3:08:14 PM

Talent Acquisition Sourcing Specialist - ( 200000BB ) Description The Talent Acquisition Sourcing Specialist will support the Executive Recruitment Function on the Talent Acquisition Team. They will create and implement creative recruiting strategies to identify top talent in an efficient and timely manner in a pediatric hospital system. Qualifications Minimum Education Bachelor's Degree (Preferred), or a combination of years of experience and some college in lieu of degree. (Required) Minimum Work Experience 1 year Required Skills/Knowledge Experience with cold calling and Boolean searching is highly desired. Progressive experience sourcing talent utilizing data mining, social networking and internet research tools to conduct name generation, identify target companies, etc. Excellent verbal and written communication skills with strong interpersonal skills Proficient computer skills including the Microsoft Office and experience with data management systems is required. Analytical and organizational skills with demonstrated success working in a fast-paced, high energy environment managing multiple tasks and delivering to deadlines. Strong communication and interpersonal skills with a proven ability to work independently as well as in a team environment. Functional Accountabilities Principal Responsibilities and Tasks 1. Creatively source for talent, using various tools such as cold calling, LinkedIn, job boards, search engines, social networking, resume databases, etc. to generate high volume/high quality candidate pipelines for current and future vacancies. 2. Screen applicant resumes based on the job description requirements. 3. Identifies associations, organizations, etc. for diversity recruitment; creates and maintains diversity talent pool. 4. Makes recommendations to Executive Recruiters of reviewed resumes with credentials for appropriate skills, experience and knowledge in relation to position requirements. 5. May conducts initial phone screens to engage and fully qualify candidates against job specifications. 6. Participates and assists in job fairs, community events, conferences and any other recruitment events, as needed. 7. Track the progress of candidates submitted to hiring manager/ Executive Recruiter to ensure candidate progression. 8. Provides administrative support and performs diversified administrative functions such as scheduling interviews, posting job descriptions, composing letters, etc. for executive recruitment only 9. Perform other related duties and projects as business needs require at direction of management. Organizational Accountabilities Organizational Accountabilities (Staff) Organizational Commitment/Identification 1. Partner in the mission and upholds the core principles of the organization 2. Committed to diversity and recognizes value of cultural/ ethnic differences 3. Demonstrate personal and professional integrity 4. Maintain confidentiality at all times Customer Service 1. Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication 1. Demonstrate collaborative and respectful behavior 2. Partner with all team members to achieve goals 3. Receptive to others’ ideas and opinions Performance Improvement/Problem-solving 1. Contribute to a positive work environment 2. Demonstrate flexibility and willingness to change 3. Identify opportunities to improve clinical and administrative processes 4. Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility 1. Use resources efficiently 2. Search for less costly ways of doing things Safety 1. Speak up when team members appear to exhibit unsafe behavior or performance 2. Continuously validate and verify information needed for decision making or documentation 3. Stop in the face of uncertainty and takes time to resolve the situation 4. Demonstrate accurate, clear and timely verbal and written communication 5. Actively promote safety for patients, families, visitors and co-workers 6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location : Maryland-Silver Spring Work Locations : Dorchester 12200 Plum Orchard Dr Silver Spring 20904 Job : Non-Clinical Professional Organization : People Regular / Temporary : R (Regular) Position Status : FT - Full-Time Shift : Day Work Schedule : 8:00 AM - 4:30 PM Job Posting : Feb 5, 2020, 2:05:35 PM

Board Relations Liaison - ( 2000005C ) Description The Board Relations Liaison will report to the Director, Corporate Governance. The Liaison will provide program support to plan, implement and coordinate programs, events and board related activities. The Liaison will attend and/or run Board meetings on behalf of the Director, coordinate on internal projects, reports and assignments for the Boards as well as works with internal stakeholders to assure projects comply with Board and project material design. They will assign work to internal stakeholders to assure timely completion of program/project milestones and deliverables as appropriate, including but not limited to creation and document management scheduling as well as providing recommendations, where needed, for improvement. In this role, the Liaison will collaborate with the Director of Corporate Governance, providing administrative, programmatic and strategic support. Additionally, the Liaison will interact will all levels of staff and Board Members and serve as liaison between the Corporate Governance team and the Board. Qualifications Minimum Education Bachelor's Degree Minimum Work Experience 5 years Specific Requirements and Preferences The role requires 3 years related administrative and/or event planning experience, preferably in a challenging and fast-paced environment. Experience should demonstrate proven ability to analyze and interpret data, prepare complex reports or presentations, track budgets and timelines, coordinate scheduling of large, multi-disciplinary meetings, and organize files. Project coordination experience preferred. Also, 3 years of experience in program administration or event planning involving academic, medical or research activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events desired. Required Skills/Knowledge Strong oral and written communications skills necessary to interact diplomatically and tactfully with diverse groups of people; Ability to interact with all levels of internal and external customers with highest level of professionalism in a fast paced and confidential environment; Excels with MS Office and other computer applications as required; Ability to consider multiple variables to determine proper course of action; Exercise good judgment in handling sensitive and confidential information and situations; Prior experience in governance and/or event planning is not required, but highly preferred; Ability to interact with leadership and board members; Ability to build relationships internally and externally; Possess strong business acumen and intuition; Must be driven and a self-starter. Functional Accountabilities Provide Operational Oversight 2. Coordinate administrative tasks consistent with workload requirements and available resources. 3. Participate in specified divisional operations and systems 4. Recommend and participate in development of new processes and systems to meet departmental needs. 5. Train and mentor new investigators and research staff on processes; assist with determining work assignments, schedules and priorities; provide work guidance and oversee the activities of one or more processes. 6. Maintain and process employee time cards and attendance records. Manage Budget 1. Participate in the development, monitoring, and reconciliation of operating and capital budgets; (e.g., budget variance and performance reports; budgetary interface with grants management office). 2. Ensure availability of data for management decision making Committees and Meetings 1. Coordinate the Activities of the Regulatory, faculty and staff meetings; prepare meeting documentation including teleconference; assign and distribute review material; draft minutes; 2. Coordinate correspondence and maintain extensive filing system. Administrative Support 1. Serve as liaison with internal departments, Board Members, and external collaborators; prepare and proof complex administrative and contractual documents, correspondence, memoranda, letters, presentations and reports; provide support with project management activities. 2. Assist with updates to the website, maintain mailing lists, file logs. 3. Coordinate and schedule office appointments, meetings and conferences with other CNMC departments, Board Members. 4. Assist with other office duties as needed. Organizational Accountabilities Primary Location : District of Columbia-Washington Work Locations : Sheikh Zayed Campus 111 Michigan Avenue Washington 20010 Job : Non-Clinical Professional Organization : President Regular / Temporary : R (Regular) Position Status : FT - Full-Time Shift : Day Work Schedule : 40 hours/w Job Posting : Feb 5, 2020, 1:25:47 PM

Performance Improvement Consultant - ( 200000BR ) Description Leads, conducts and/or facilitates multidisciplinary improvement activities to ensure the highest quality patient care outcomes for Children's National Health System. Serves as a role model and expert in the use of the Model for Improvement, Lean, and change theory . Acts as a catalyst for the development of innovative solutions to health care problems. Supports activities related to creating a quality culture, ensuring regulatory compliance and strengthening pediatric improvement science. Qualifications Minimum Education Bachelor's Degree- health related field (Required) Master's Degree- Preferred Minimum Work Experience 2 years Quality improvement experience in a hospital setting and three years clinical experience or clinical exposure. (Required) Required Skills/Knowledge Must have knowledge of and the ability to apply quality management/continuous quality improvement concepts to health care issues. Must be proficient in Model for Improvement and Lean or demonstrate the ability to quickly acquire Lean skills. Must be detail oriented, analytic, able to facilitate multidisciplinary improvement teams and negotiate conflict. Must be proficient in MS Office Suite; possess excellent interpersonal skills and excellent oral and written communication skills Functional Accountabilities Improvement Science: 1. Provides consultation, team facilitation and leadership to clinical, medical, administrative and interdisciplinary teams regarding 2. performance improvement (PI) methodologies; assisting teams in executing change, achieving desired outcomes, and sustaining then 3. spreading effective change and redesign. 4. Educates multidisciplinary teams in Lean methodologies then coaches teams to achieve desired outcomes. 5. Establishes and maintains collaborative working relationships and effective communication to facilitate improvements, fostering 6. collaboration, partnership, innovation, customer service, and effective teamwork. Education 1. Uses data to determine educational needs and program content then develops education plans to close identified knowledge and performance gaps. 2. Educates departments, teams and staff on PI and quality , including organizational PI methodology and Lean techniques using adult learning theories. Quality Data Management 1. Assists teams in collecting, aggregating then analyzing data, and developing realistic improvement plans. 2. Collaborating with team members, develops metrics, data tools, and effective reports to facilitate decision-making and spur improvement. Organizational Accountabilities Organizational Commitment/Identification 1. Partner in the mission and upholds the core principles of the organization 2. Committed to diversity and recognizes value of cultural ethnic differences 3. Demonstrate personal and professional integrity 4. Maintain confidentiality at all times Customer Service 1. Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication 1. Demonstrate collaborative and respectful behavior 2. Partner with all team members to achieve goals 3. Receptive to others’ ideas and opinion Performance Improvement/Problem-solving 1. Contribute to a positive work environment 2. Demonstrate flexibility and willingness to change 3. Identify opportunities to improve clinical and administrative processes 4. Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility 1. Use resources efficiently 2. Search for less costly ways of doing things Safety 1. Speak up when team members appear to exhibit unsafe behavior or performance 2. Continuously validate and verify information needed for decision making or documentation 3. Stop in the face of uncertainty and takes time to resolve the situation 4. Demonstrate accurate, clear and timely verbal and written communication 5. Actively promote safety for patients, families, visitors and co-workers 6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location : District of Columbia-Washington Work Locations : Sheikh Zayed Campus 111 Michigan Avenue Washington 20010 Job : Non-Clinical Professional Organization : Chief Medical Officer Regular / Temporary : R (Regular) Position Status : FT - Full-Time Shift : Day Work Schedule : 8:30 AM - 5:00 PM Job Posting : Feb 4, 2020, 8:49:34 AM

Payor Clearance Specialist - ( 2000009Z ) Description Payor Clearance Specialists are members of the Patient Access team dedicated to completing patient access workflows related to navigating insurance payor regulations. Facilitate increasing our patient's access into the care continuum. Decrease payor related barriers and increase financial outcomes for scheduled patient services for the inpatient, ambulatory , and physician practice settings. Payor Clearance Specialists work directly with referring physician offices, payers, and patients to ensure full payor clearance prior to the provision of care. Including, serving e as subject matter experts as it relates to payor requirements, authorizations, appeals and patient navigation. Works as a Payor Clearance Specialists use quality auditing and reporting tools to identify denial issues and trends to improve service line outcomes. Qualifications Minimum Education High School Diploma or GED (Required) Associate or Bachelor Degree in a health related or business related field. (Preferred) Minimum Work Experience 3 years - Healthcare experience with payor navigation, claims and billing, healthcare registration, insurance referral and authorization processes insurance authorizations, and appeals. (Required) 2 years - Experience related to CPT and ICD coding assignment. (Required) Comprehensive medical and insurance terminology as well as working knowledge of medical insurance plans, and managed care plans. (Required) Required Skills/Knowledge Ability to communicate with physicians’ offices, patients and insurance carriers in a professional and courteous manner. Superior customer service skills and professional etiquette. Strong verbal, interpersonal, and telephone skills. Experience in healthcare setting and computer knowledge necessary. Attention to detail and ability to multi-task in complex situations. Demonstrated ability to solve problems independently or as part of a team. Knowledge of and compliance with confidentiality guidelines and CNMC policies and procedures. Knowledge of insurance requirements and guidelines for Governmental and non-Governmental carriers. Previous experience with Cerner, Passport, or other related software programs and EMRs preferred. Bilingual abilities preferred. Successful completion all Patient Access training assessments required and meets minimum typing requirements. Functional Accountabilities Pre-Service Payor Clearance 1. Navigate and address any payor COB issue prior to service being rendered to ensure proper claims payments; obtain and ensure all authorizations are on file prior to services being rendered; work collaboratively with all departments/services of the Children’s National Medical Center to ensure all scheduled patients have undergone payor clearance prior to service; pre-register patients, verify insurance eligibility and benefits, obtain pre-certification or referral status, and collect patient responsibility amounts for services provided throughout the health system meeting departmental standards for productivity and quality . 2. Provide supporting clinical information to insurance payors, outcomes must decrease the need to peer-to-peer review. 3. Work with the Payor Nurse Navigators to decrease delays in patients access to care. 4. Follow established department policies to completely and accurately 5. Establish contact with patients via inbound and outbound calls and access department work queues to pre-register patients for future dates of service. 6. Verify insurance eligibility and benefits by utilizing integrated real-time eligibility tool, payer websites, and telephone calls to payers; document payer verification responses in designated fields within the registration pathway; validate insurance referral status, if applicable, and communicate with PCP office to obtain referrals. Patient Navigation and Notification 1. Interpret insurance verification information to estimate patient financial responsibility amounts for scheduled services and inpatient stays. 2. Act as a liaison to ensure all of the appropriate custodial issues are resolved prior to the patients arrival. 3. Work as a patient advocate along with legal and other entities to remove any barriers prior to service. 4. Review and determine insurance plan benefit information and scheduled services and inpatient stays, include co-insurance and 5. deductibles. Compare and communicate in and out of network benefits accordingly. 6. Communicate patient financial responsibility amounts and initiate the point of service (POS) collections process; determine patient liability based on services level and make necessary recommendations. 7. Identify patients requiring payment assistance options and facilitate communication between patients and CNMC Financial Information Center (FIC). Revenue Cycle Outcomes 1. Review clinical documentation to ensure clinicals provided supports desired outcomes prior to submitting to payor; must document proven outcomes of decrease peer-to-peer trends. 2. Measure decrease in rescheduled events due to lack of supporting clinical documentation. 3. Provide education to providers regarding payor requirements and clinical documentation. 4. Based on cases worked and outcomes, review claim denials for authorizations to identify trends, root causes, corrective actions and appeal options, provide monthly reports to support outcomes. 5. Obtain authorizations for add-on cases and procedures to ensure proper and timely claims payment; follow-up on all cases to ensure procedures authorized were performed, update authorizations as needed. 6. Become subject matter experts on payor requirements; write appeal letters to payers to obtain payment for services; Collaborate with individual departments - Compliance Department, Patient Financial Services, Case Management, and Centers of Excellence to reduce first pass denials. Organizational Accountabilities Organizational Commitment/Identification 1. Partner in the mission and upholds the core principles of the organization 2. Committed to diversity and recognizes value of cultural ethnic differences 3. Demonstrate personal and professional integrity 4. Maintain confidentiality at all times Customer Service 1. Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication 1. Demonstrate collaborative and respectful behavior 2. Partner with all team members to achieve goals 3. Receptive to others’ ideas and opinions Performance Improvement/Problem-solving 1. Contribute to a positive work environment 2. Demonstrate flexibility and willingness to change 3. Identify opportunities to improve clinical and administrative processes 4. Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility 1. Use resources efficiently 2. Search for less costly ways of doing things Safety 1. Speak up when team members appear to exhibit unsafe behavior or performance 2. Continuously validate and verify information needed for decision making or documentation 3. Stop in the face of uncertainty and takes time to resolve the situation 4. Demonstrate accurate, clear and timely verbal and written communication 5. Actively promote safety for patients, families, visitors and co-workers 6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location : Maryland-Silver Spring Work Locations : Dorchester 12200 Plum Orchard Dr Silver Spring 20904 Job : Non-Clinical Professional Organization : Finance Regular / Temporary : R (Regular) Position Status : FT - Full-Time Shift : Day Work Schedule : M-F; 8:30am-5pm Job Posting : Feb 4, 2020, 6:45:51 AM

Communications Projects Specialist - ( 200000CU ) Description The Communications Projects Specialist will assist in coordination of a variety of public relations, corporate communications and social media initiatives, capturing the flow of information and activities; managing digital assets, facilitating asset and information sharing; and developing reports and summaries for team members and leaders. Qualifications Minimum Education Bachelor's Degree Specific Requirements and Preferences In Marketing, Public Relations, Communications, Advertising, or related field (Highly Preferred). Experience may be substituted for education. (Required) Minimum Work Experience 2 years Specific Requirements and Preferences Experience in working with people in public relations, public affairs, marketing, advertising, social media or government relations (Required) Required Skills/Knowledge Highly organized with excellent time management skills. Ability to quickly learn new software and digital tools necessary to perform daily work. Skilled in developing visually appealing reports on tools like PowerPoint , Microsoft Word and Excel. Ability to collaborate with multiple leaders to gather information, identify gaps or conflicts and resolve quickly. Demonstrates ability to work in a fast-paced environment, manage multiple tasks and projects simultaneously and prioritize workload. Willingness to provide assistance to communications team members on projects such as media relations events, social media shoots and employee meetings and/or communications. Functional Accountabilities Public Relations 2. Maintain a calendar of open media relations activities and the status of each project 3. Assess media coverage using department’s measurement system, track efforts by each team member 4. Create daily, monthly and project -based earned impact reports 5. Coordinate with marketing and web teams to develop department-wide reports Digital Asset Management 1. Ensure web team has final version of press releases and all additional assets and information necessary for posting. 2. Store digital assets such as photographs and video using the standardized process; deploy using tools like PR Newswire. 3. Re-edit press releases to optimize them for success on channels like email newsletters. 4. Provide coordination assistance when the team is managing an extended crisis. 5. When necessary, support the execution of events like Town Halls and Management Staff. Corporate Communications 1. Assist with intranet and newsletter analytics 2. Provide coordination assistance when the team is managing an extended crisis. 3. When necessary, support the execution of events like Town Halls and Management Staff. Social Media 1. Coordinate with the social media team to develop weekly, monthly and project-based social media analysis reports. 2. When necessary, staff social media photo or video shoots. 3. Ensure photos and videos are properly stored in digital asset management tools. 4. Facilitate the coordination between the social media and media relations teams on projects. Organizational Accountabilities Organizational Accountabilities (Staff) Organizational Commitment/Identification 1. Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication 1. Demonstrate collaborative and respectful behavior 2. Partner with all team members to achieve goals 3. Receptive to others’ ideas and opinions Performance Improvement/Problem-solving 1. Contribute to a positive work environment 2. Demonstrate flexibility and willingness to change 3. Identify opportunities to improve clinical and administrative processes 4. Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility 1. Use resources efficiently 2. Search for less costly ways of doing things Safety 1. Speak up when team members appear to exhibit unsafe behavior or performance 2. Continuously validate and verify information needed for decision making or documentation 3. Stop in the face of uncertainty and takes time to resolve the situation 4. Demonstrate accurate, clear and timely verbal and written communication 5. Actively promote safety for patients, families, visitors and co-workers 6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location : Maryland-Silver Spring Work Locations : Roeder Road 801 Roeder Road Suite 500 Silver Spring 20910 Job : Non-Clinical Professional Organization : Strategic Operations Regular / Temporary : R (Regular) Position Status : FT - Full-Time Shift : Day Work Schedule : 9-5 Job Posting : Feb 3, 2020, 10:44:56 AM

Pharmacy Systems Analyst - ( 19000273 ) Description The Pharmacy Systems Analyst is responsible for providing it support to pharmacists, students, and pharmacy residents within the Pharmacy Dept. Responsibilities are to develop and coordinate Cerner clinical and support applications and maintain the pharmacy information systems within the organization in collaboration with members of the Systems department, attend regular meetings with related departments; be the primary contact for pharmacy related support, continue to develop progressive pharmacy services within the Systems infrastructure, and participation on multidisciplinary committees. Other responsibilities include planning; project management; staff education, financial management/drug policy initiatives, and improving and optimizing pharmacy practice; coordinating hospital medication safety efforts [medication error prevention strategies] and performance improvement programs, and management of drug use processes. Implicit is the responsibility for customer service and quality services. This position requires thorough understanding of changing health care systems in order to manage the drug use process through the continuum of patient care, which includes acute care, ambulatory care, and various alternate sites of care in an integrated health care system. This position requires a great deal of organizational skill. A considerable amount of innovation, independence, creativity and flexibility are required in the decision-making and problem solving processes. The Systems Analyst shall interact both internal and external to the organization including interactions with clinical faculty and various technology vendors. Coordinates the development or modification of pharmacy information systems as it relates to software programs and Computerized Physician Order Entry systems. Analyzes user needs, documentation requirements, and researches appropriate pathways. Meets regularly with pharmacy areas and hospital departments, as assigned, to assist with decision support analysis and the creation and maintenance of the pharmacy information technology plan. Analyzes data for pharmacy management to ensure pharmacy charges are captured and optimum standards of patient care are met. Qualifications Minimum Education Bachelor's Degree Specific Requirements and Preferences BA/BS in Business administration, computer science, information technology, informatics, healthcare, or related field. BA/BS or equivalent years of experience . Minimum Work Experience 3 years Specific Requirements and Preferences Experience with project management, implementation, and integration. Experience in the field of hospital pharmacy IT preferred . Required Skills/Knowledge Excellent verbal and written communication skills Knowledge of Microsoft Office® Suite including Word®, Excel®, and Outlook preferred Superior organizational skills coupled with detail-oriented mindset. Ability to work independently under general direction of project team members. Working knowledge of desktop computers Physical - ability to lift up to 30 pounds and stand and walk for long periods of time. Ability to work in a distribution type of environment. Approximately 3 years of experience in healthcare data related industry is ideal. Knowledge of pediatric healthcare industry, preferably pharmaceuticals, is ideal. Working knowledge of Microsoft Office is required. Certified Pharmacy Technician is required. Functional Accountabilities Program and Service Administration / Implementation 1. Responsible for pharmacy technology systems including planning, testing, implementation, and maintenance. 2. Assures additions or changes to software or hardware meet all end users' needs and align with the Department of Pharmacy's goals and objectives. 3. Responsible for the development, implementation, support and maintenance of medication and pharmacy related components 4. Interact closely with the Information Technology (IT) team to maximize functionality and patient safety of clinical systems. 5. Coordinate and support implementation, upgrades and training on all Pharmacy related technology platforms. 6. Develop a testing plan and validation of all programs related to medication management and pharmacy prior to implementation. 7. Collect and document medication inventory and supply information, including item description, base packaging units, NDC’s, dimensional data, and barcodes. 8. Participate in pharmacy applications training 9. Assist with design and configuration of the automated dispensing carousels. 1. Assist with test script requirements development and with application, integration and performance testing as directed. 1. Configure, secure, and support peripheral hardware, including printers and mobile wireless scanning devices 1. Support the implementation and maintenance of the pharmacy inventory management systems 1. Coordinate problem resolution with IT team. 1. Provide expertise and guidance to IT staff in the management of pharmacy and medication use database, master files and tables. 1. Maintain clinical information integrity in all relevant systems. 1. Drafts and recommends changes to departmental policies and procedures in areas of responsibility and promotes compliance with these policies and procedures. Customer Service 1. Communicates with staff and promotes staff ownership in problem solving and participation in operational decision-making. 2. Serves as a positive role model to staff, ensuring that customer service is a priority. 3. Demonstrate sensitivity to cultural differences. 4. Display a positive attitude within the department and across departmental lines in support of the hospital’s programs and mission. 5. Promote effective working relations and works effectively as part of a department/unit team to facilitate goals and objectives. 6. Maintain confidentiality of all hospital and patient information. 7. Present neat appearance in proper attire and identification as required by position and hospital policy. 8. Foster mature professional relationships with fellow employees. 9. Perform duties under the auspices of CNMC values 3 C's (Commitment, Connection, and Compassion 1. Establish and maintains effective working relationships with other employees, officials, and members of the general public. Organizational Accountabilities Organizational Accountabilities (Staff) Organizational Commitment/Identification 1. Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication 1. Demonstrate collaborative and respectful behavior 2. Partner with all team members to achieve goals 3. Receptive to others’ ideas and opinions Performance Improvement/Problem-solving 1. Contribute to a positive work environment 2. Demonstrate flexibility and willingness to change 3. Identify opportunities to improve clinical and administrative processes 4. Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility 1. Use resources efficiently 2. Search for less costly ways of doing things Safety 1. Speak up when team members appear to exhibit unsafe behavior or performance 2. Continuously validate and verify information needed for decision making or documentation 3. Stop in the face of uncertainty and takes time to resolve the situation 4. Demonstrate accurate, clear and timely verbal and written communication 5. Actively promote safety for patients, families, visitors and co-workers 6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location : District of Columbia-Washington Work Locations : Sheikh Zayed Campus 111 Michigan Avenue Washington 20010 Job : Non-Clinical Professional Organization : Patient Services Regular / Temporary : R (Regular) Position Status : FT - Full-Time Shift : Day Work Schedule : Monday - Friday Job Posting : Feb 3, 2020, 7:06:37 AM

**PRN** Program Associate - Ambulatory Services - ( 2000008V ) Description The Program Associate will assist in the coordination of training and performance improvement programs for CNHS Ambulatory Services staff. Will proctor training and orientation sessions for new and existing employees. Will maintain documentation of training activities. Will handle registration and training logistics. The Program Associate will perform other duties such as assisting with special projects and other duties associated with the department. Qualifications Minimum Education Associate's Degree OR equivalent combination of education and or experience in a related field, preferred (e.g., public health, health administration, education). (Required) Minimum Work Experience 2 years Specific Requirements and Preferences Related experience (Required) Required Skills/Knowledge Demonstrated experience in operations, and conducting employee training programs, especially for scheduling and registration systems. Experience using Microsoft Publisher, Microsoft office and internet. Excellent analytical skills. Able to type minimum of 30 words per minute. Functional Accountabilities Training and Development • Assist in the coordination of training sessions, programs and competency testing for Ambulatory Services staff. • Prepare, assemble and revise course materials as requested to meet customer needs. Training Schedule • Maintain training documentation, including registration and completion records. • Maintain master training calendar, ensure availability of equipment, space and materials. • Handle registration and training logistics. • Prepare course advertising materials. • Coordinate scheduling of external and internal training resources. • Communicate all set ups of training sessions and ensure necessary materials and supplies are available. Training and Performance Improvement Data Analysis • Compile results of feedback tool and evaluates feedback trends. • Compile training and development data and assists in recommending process improvements. • Monitor and trouble-shoot both the process and system performance. Report deviations, system failures; and assist in investigations and problem resolution. Program Knowledge • Apply substantive knowledge in order to assist and represent manager thoroughly in the scope of diversity, and complexity of all program operations and organizational commitments. • Maintain understanding and awareness of program services, policies, procedures, laws, rules and regulations. • Proactive in identifying and managing projects. • Demonstrate proficiency using Ambulatory Services system applications Problem Solving • Anticipate and negotiate solutions for potential problems that could impact the manager and the scope of internal and external responsibilities/activities • Identify and understand issues, problems and opportunities; determine potential courses of action and develops appropriate solutions. • Coordinate tasks and establishes priorities in response to work flow of the office or work unit. Written Communication • Compose professional written communication (emails, faxes, etc.) to any and all customers, internal and external. • Present ideas clearly and effectively in written form; edit, adjusting language or terminology to meet needs of the audience or as appropriate; uses correct grammar, organization and structure. • Secure confidential information. Primary Location : Maryland-Silver Spring Work Locations : Tech Hill 12211 Plum Orchard Drive Silver Spring 20904 Job : Non-Clinical Professional Organization : Ambulatory Regular / Temporary : R (Regular) Position Status : O - PRN Shift : Day Work Schedule : 8:00 am to 4:30 pm Job Posting : Feb 1, 2020, 9:21:44 AM

Research Environmental Health & Safety Manager - ( 200000B3 ) Description Under the direction of the Children's National Research Institute (CNRI) Research Facility & Biosafety Director, the Research Environmental Health & Safety (EH&S) Manager will provide leadership and support to CHRI Research Safety Program by promoting and supporting a comprehensive laboratory safety program throughout the Institute research enterprise and affiliate initiatives. The REH&SM will support and advance a positive, proactive laboratory safety program in a complex environment, working as a leader and member of the organizational safety team and collaborating with departmental designated coordinators, hospital safety program colleagues and program leaders. The individual will be responsible for providing professional leadership, administrative oversight and for managing laboratory safety operations, services and programs in all locations. He/she will develop, maintain and promote policies, procedures and programs for laboratory safety, and ensure the campuses are compliant with pertinent local, state and federal laboratory health and safety codes, standards and regulations. The REH&SM will serve as the Biosafety Officer to manage the biosafety program that provides consultation, support services, and auditing within the EH&S biological safety programs. He/she will be responsible for managing the day-to-day activities of the CNRI Biosafety Program and coordinate the activities of the Institutional Biosafety Program (IBC) committee. The position will be responsible for the effective implementation and ongoing quality improvement of technology-based systems for the Research Safety team, including but not limited to chemical tracking, database and training. This position will have supervisory responsibility for additional Research Safety Team positions as well as direct the activities of departmental designated coordinators. Qualifications Minimum Education B.A. Specific Requirements and Preferences Bachelor of Science degree required in one of the physical sciences, life sciences, environmental science, bioengineering, applied health science or other applicable degree. (Required) BS or MS degree in microbiology and a background in laboratory biosafety or related field preferred. (Preferred) Minimum Work Experience 4 years Specific Requirements and Preferences Minimum of 4 years experience working in an academic environment providing occupational and environmental health/safety services. Experience working within laboratory safety programs such as general, lab safety, biosafety, and radiation protection preferred. One year experience supervising support staff. Ability to lead a team, as well as participate as an active team member. Eligibility to pursue professional certification highly desirable. Note, an appropriate combination of an advanced degree and experience, may be considered in lieu of these requirements. (Required) Required Skills/Knowledge Knowledge of federal, state and city regulations pertaining to health and safety. Ability to work both independently and collaboratively, as a member of a team; ability to facilitate effective operational integration, collaboration and teamwork. Ability to prioritize and effectively manage multiple tasks simultaneously and exercise good judgment in managing time, including maintaining a flexible presence at multiple campus locations. Ability to establish and maintain professional, collaborative, service-oriented, cooperative and effective working relationships with faculty, staff, trainees, customers, the public, regulatory agencies and co-workers through practical and positive communication. Ability to simplify guidance for faculty and staff, and to prepare thoroughly documented technical reports, excellent oral communication and presentation skills, including the ability to prepare professional-quality presentations and reports and communicate risks effectively. Ability to perform safety investigations, operations surveys, decommissioning or emergency response; ability to wear a respirator and other personal protective equipment. Knowledge of environmental health and occupational safety principles as well as ability to understand and interpret complex written regulations, technical reports, and research protocols. Experience with OSHA requirements and best management practices for training employees and students on safe work practices when andling hazardous materials or equipment. Excellent coordination and communication skills to effectively negotiate and appropriately influence the safety behavior of lab workers, facilities trade groups, and construction project managers towards best procedures to implement best safety management practices. Knowledge of the structure of laboratory safety programs in an academic or research setting. Familiarity with environmental health and safety management software. Experience leading a hazardous materials incident response. Experience with developing and delivering effective safety training for groups of personnel. OSHA 24 or 40 hour HAZWOPER certification preferred; RCRA and DOT certifications a plus. Functional Accountabilities Responsible Conduct of Research & Compliance 1. Ensure compliance with standards for the responsible conduct of research and organizational policies and procedures 2. Assist faculty in the planning, conducting, and management of research projects within the federal and institutional regulations and policies under the direction of the principal investigator 3. Responsible for appropriate use of research funds and resources 4. Ensure institute wide compliance with annual training requirements Program and Service Administration and Implementation 1. Assist in the implementation of the CNRIC laboratory safety plan including short-term and long-term objectives through management of day-to-day operations. 2. Utilize advance knowledge of safety training requirements and familiarity of academic teaching/research programs to maintain a progressive safety training program for laboratory workers utilizing hazardous materials. 3. Develop of training programs and other informative materials to promote safe work practices and environmental conscientiousness for working with biohazardous materials. 4. Serve on institutional safety committees and strategic inanities Biosafety Program Safety Management 1. Ensure technical evaluations of use, storage, and transportation of biohazardous materials are correctly interpreted in light of regulatory compliance goals and best management practices outlined in the Biosafety Manual to conform to NIH guidelines. 2. Conduct risk assessments; investigate exposure incidents; maintain record keeping systems to advance the safe storage, use, and disposal practices for working with biohazardous materials. 3. Conduct audits in laboratories specifically on the safe use and storage of biohazardous materials, management of biohazardous waste, and general biosafety. 4. Audit are scheduled on a routine basis, interpretations of audit criteria and reporting of findings are consistent and timely. 5. Develop emergency plans for handling accidental spills and personnel contamination 6. Oversee Occupational Health and Exposure Response Programs Biosafety Committee 7. Serve as Secretary (voting member) to the Institutional Biosafety Committee that proves institutional oversight as required by the NIH for research involving recombinant and synthetic nucleic acid molecules. 8. Preliminary consultation and review of applications by principal investigators to use or store biohazardous materials in preparation for presentation of research protocols to the Institutional Biosafety Committee (IBC). 9. Advise on regulatory requirements on conducting work that may involve the use or potential exposure to a variety of hazardous materials including select agents, toxins, blood borne pathogens,as well as research areas that include xenotransplantation, stem cells, “Dual Use” materials, and nanotechnology 10. Coordinate acquiring ad hoc consultants as needed to advise the IBC on research activities not covered by current expertise of IBC membership. 11. Maintain registrations and reports as required by regulatory authorities 12. Liaison for safety review information sharing to enhance interaction of the IBC with the Institutional Review Board (IRB) and the Institutional Animal Care and Use Committee (IACUC) Management of Human Capital and Organizational Relationships 1. Manage safety issues related to the on-boarding and off-boarding of faculty, staff and trainees according to established guidelines and policies and procedures 2. Hire, manage, train and motivate direct reporting staff according to company procedures, policy and employment law 3. Stay informed as to relevant skill, training and qualifications levels required by staff for effective performance, and circulate requirements and relevant information to the center as appropriate Primary Location : District of Columbia-Washington Work Locations : Sheikh Zayed Campus 111 Michigan Avenue Washington 20010 Job : Non-Clinical Professional Organization : Office Operations & Reg Affair Regular / Temporary : R (Regular) Position Status : FT - Full-Time Shift : Day Work Schedule : Mon-Fri 8-5 Job Posting : Jan 28, 2020, 1:30:26 PM

Senior Marketing Specialist - ( 190002S2 ) Description The Senior Marketing Specialist will plan, develop, execute, and oversee execution of strategic marketing plans to further Children's mission, vision, and strategic plan. Will write, develop, disseminate and edit multiple forms of communication content and activities associated with strategic marketing. Will also assume lead on critical body of work for marketing and act as the responsible point person for projects as assigned. Qualifications Minimum Education Bachelor's Degree - Marketing, Public Relations, Journalism or Communications (Required) Minimum Work Experience 5 years - Related experience (Required) 5 years - Experience in Marketing communications (Preferred) Required Skills/Knowledge Proven project management and organizational skills with the ability to multi-task and prioritize. Ability to drive strategic outcomes in collaboration with vendors and consultants developing marketing communications, design, and advertising campaigns. Excellent verbal and written communication skills, including AP Style. Functional Accountabilities Planning and Project Management 1. Develop strategic and effective strategic marketing messages and plans. 2. Manage prioritization of messages/information to ensure strategic marketing outcomes. 3. Work with key stakeholders throughout the organization to establish and create effective strategic marketing programs to drive organizational growth goals. 4. Create and use tools to measure and monitor the effectiveness of strategic marketing initiatives. 5. Monitor industry trends and best practices and integrate into planning. 6. Drive strategic outcomes in collaboration with vendors and consultants by developing and managing the production of designed pieces, and marketing communication and advertising campaigns Collateral Development 1. Project manage, create, write, edit, proof, and publish a variety of collateral such as advertising, physician outreach materials, brochures, fact sheets, web content, and annual reports. 2. Write clear ,compelling prose in different styles, voices, and tones to most effectively communicate to multiple audiences including referring physicians, consumers, key opinion leaders, and other targeted audiences. 3. Recognize and leverage the business impact of content. Articulate business concepts and organizational priorities in strategic planning and execution. Strategic Marketing 1. Serve as a consultant to various teams and committees to develop and execute marketing communication. 2. Recommend and implement strategies and tactics to meet team’s goals and enhance Children’s strategic goals. 3. Understand and utilize market data and analysis to inform marketing plans. 4. Build relationships with key stakeholders, and develop and maintain strong working relationships with departments to ensure a reliable and accurate source of information on market share, competitive environment, differentiators, key staff, new service lines, organizational news, and opportunities. Communication Tactics 1. Create and utilize a variety of marketing tactics, such as collateral, direct mail, video, photo shoots, and events to engage and inform target audiences. 2. Identify , leverage and integrate platforms to increase the effectiveness of marketing communications. 3. Explore and deploy new and innovative tactics to market communication. 4. Seek out opportunities for the expansion of strategic marketing to drive organizational growth goals. Organizational Accountabilities Organizational Commitment/Identification 1. Partner in the mission and upholds the core principles of the organization 2. Committed to diversity and recognizes value of cultural ethnic differences 3. Demonstrate personal and professional integrity 4. Maintain confidentiality at all times Customer Service 1. Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication 1. Demonstrate collaborative and respectful behavior 2. Partner with all team members to achieve goals 3. Receptive to others’ ideas and opinions Performance Improvement/Problem-solving 1. Contribute to a positive work environment 2. Demonstrate flexibility and willingness to change 3. Identify opportunities to improve clinical and administrative processes 4. Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility 1. Use resources efficiently 2. Search for less costly ways of doing things Safety 1. Speak up when team members appear to exhibit unsafe behavior or performance 2. Continuously validate and verify information needed for decision making or documentation 3. Stop in the face of uncertainty and takes time to resolve the situation 4. Demonstrate accurate, clear and timely verbal and written communication 5. Actively promote safety for patients, families, visitors and co-workers 6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location : Maryland-Silver Spring Work Locations : Roeder Road 801 Roeder Road Suite 500 Silver Spring 20910 Job : Non-Clinical Professional Organization : Strategic Operations Regular / Temporary : R (Regular) Position Status : FT - Full-Time Shift : Day Work Schedule : Full-time Job Posting : Jan 27, 2020, 1:21:07 PM

Program Coordinator - ( 190002RH ) Description The Program Coordinator will provide administrative and program support to plan, implement and coordinate programs, events and educational activities,and to administer policies and procedures as well as office management. Qualifications Minimum Education Bachelor's Degree (Required) Specific Requirements and Preferences Work requires analytical, communication and organizational skills generally acquired through completion of a bachelor's degree program. Degree in Research Administration, Business Administration, Finance, Hospital Management, or Healthcare Administration preferred. (Required) Minimum Work Experience 3 years - Experience in program administration involving academic, medical or research activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events (Required) Required Skills/Knowledge Excellent written and verbal communication skills. Experienced in department budget and personnel administration and communication. Computer Skills – Excel, Microsoft Word, Access, & PowerPoint Functional Accountabilities Safety 1. Speak up when team members appear to exhibit unsafe behavior or performance 2. Continuously validate and verify information needed for decision making or documentation 3. Stop in the face of uncertainty and takes time to resolve the situation 4. Demonstrate accurate, clear and timely verbal and written communication 5. Actively promote safety for patients, families, visitors and co-workers 6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Provide Operational Oversight 1. Coordinate administrative tasks consistent with workload requirements and available resources. 2. Participate in specified divisional operations and systems. 3. Recommend and participate in development of new processes and systems to meet departmental needs. 4. Train and mentor new investigators and research staff on processes; assist with determining work assignments, schedules and priorities; provide work guidance and oversee the activities of one or more processes. 5. Maintain and process employee time cards and attendance records. Manage Budget 1. Participate in the development, monitoring, and reconciliation of operating and capital budgets; (e.g., budget variance and performance reports; budgetary 2. Ensure availability of data for management decision making. Committees and Meetings 1. Coordinate the Activities of the Regulatory, faculty and staff meetings; prepare meeting documentation including teleconference; assign and distribute review material; draft minutes; 2. Coordinate correspondence and maintain extensive filing system. Administrative Support 1. Serve as a liaison with internal departments, investigators, and external collaborators and investigators; prepare and proof complex administrative and contractual documents, correspondence, memoranda, letters, presentations and reports; provide support with project management activities. 2. Assist with updates to the website, maintain mailing lists, file logs. 3. Coordinate and schedule office appointments, meetings and conferences with other CNMC departments, investigators. 4. Assist with other office duties as needed. Primary Location : District of Columbia-Washington Work Locations : Sheikh Zayed Campus 111 Michigan Avenue Washington 20010 Job : Non-Clinical Professional Organization : Operations Regular / Temporary : R (Regular) Position Status : FT - Full-Time Shift : Day Work Schedule : M-F 8hrs day Job Posting : Jan 27, 2020, 1:15:14 PM

Project Manager Construction - ( 180001W3 ) Description Overall responsibility for all aspects of small/medium sized construction project management including, but not limited to, plans review for technical completeness, schedule development/review/approval, environment of care compliance and construction effectiveness, communication with user departments, budget oversight and contingency management, contractor supervision and construction quality assurance. Assists with the construction quality assurance and construction compliance with all other projects under management at CNMC. Other duties as assigned. Qualifications Specific Requirements and Preferences Degree in engineering or other construction related field or the equivalent experience (Required) Minimum Work Experience 7 years Specific Requirements and Preferences Increasing project management supervision and quality assurance (Required) Experience with creating project schedules, supervising construction trades (both internal employees and third party contractors) utilizing project management software. (Required) Required Skills/Knowledge Proven ability to manage construction jobs on time and within budget. Excellent communication (both written and oral) skills in the areas of contract compliance/supervision and user expectation management. In depth knowledge of construction means and methods combined with proven ability to problem solve job site problems and coordination issues. Intermediate word processing skills and ability to write effective business letters. Intermediate Excel spreadsheet skills. Functional Accountabilities Operations and Staff Management 1. Develop staffing plans/schedules and resources to optimize productivity and ensure quality service; scope hires and supervise the contracting/staffing of project needs for both CNMC and third party contractors to maintain schedules, etc. 2. Participate in developing architectural programs for customer department. 3. Work with administrative coordinator to maintain schedules, budgets, contracts and user group communications for each project; develop agendas, office appointments, meetings, conferences, and projects. 4. Help design and implement efficient work systems and work groups; assume direct responsibility for all aspects of small/medium projects once design is completed. 5. Provide training and developmental opportunities for staff; initiate disciplinary actions when necessary . 6. Assist Director to manage large projects. Project Management 1. Responsible for all aspects of construction management; act as the owner’s advocate. 2. Ability to maintain all required project documentation for change orders, requests for information, construction bulletins and other contract correspondence. 3. Ability to manage and control the project overall budget, include but not limited to being able to track change order requests and contingency risk reserve assessment; ability to support the financial analyst in cash flow tracking/forecasting and grant reporting; review appropriateness and pricing for change order requests and make recommendations regarding acceptance of such. 4. Ability to draft all associated project communication with contractor, design team and departmental users; ability to write monthly project summaries for each project under direct supervision. 5. Ability to foster and work in a team environment (include both internal and external members) and develop a customer focused approach to project management and problem resolution. 6. Maintain project logs (including RFI’s, Change orders, and Bulletins) and initiate follow up on unique or delayed items; review project initiation and control forms for adequacy and work with submitting departments to achieve satisfactory information is received. Quality Assurance 1. Support and assist with the construction quality assurance supervision of other construction projects as assigned. 2. Responsible for on-site supervision of the contractor, quality review/oversight of construction quality and compliance with plans and specifications. 3. Determine benchmarks for high productivity to determine adequate staffing. Customer Service 1. Respond to both internal and external requests in an effective and friendly customer service manner . 2. Initiate and follow up on project correspondence and customer communication. Safety 1. Speak up when team members appear to exhibit unsafe behavior or performance 2. Continuously validate and verify information needed for decision making or documentation 3. Stop in the face of uncertainty and takes time to resolve the situation 4. Demonstrate accurate, clear and timely verbal and written communication 5. Actively promote safety for patients, families, visitors and co-workers 6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Organizational Accountabilities Monitor Budget 1. Provide all direct data to analyst for development and monitoring of small/medium project budgets and variance reports. 2. Manage the contingency and project risk reserve analyses for assigned projects. Organizational Commitment/Identification 1. Partner in the mission and upholds the core principles of the organization 2. Committed to diversity and recognizes value of cultural ethnic differences 3. Demonstrate personal and professional integrity 4. Maintain confidentiality at all times Customer Service 1. Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication 1. Demonstrate collaborative and respectful behavior 2. Partner with all team members to achieve goals 3. Receptive to others’ ideas and opinions Performance Improvement/Problem-solving 1. Contribute to a positive work environment 2. Demonstrate flexibility and willingness to change 3. Identify opportunities to improve clinical and administrative processes 4. Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility 1. Use resources efficiently 2. Search for less costly ways of doing things Primary Location : District of Columbia-Washington Work Locations : Sheikh Zayed Campus 111 Michigan Avenue Washington 20010 Job : Non-Clinical Professional Organization : Real Estate Regular / Temporary : R (Regular) Position Status : FT - Full-Time Shift : Variable Work Schedule : Variable Job Posting : Jul 9, 2019, 7:39:54 AM

Senior Business System Analyst-Supply Chain - ( 1900018D ) Description The Senior Business Systems Analyst – Supply Chain is responsible for managing Supply Chain's data system applications and data integrity. Responsible for ensuring data system applications are aligned with operational business processes. Operate as business liaison between Supply Chain and IT. Responsible for leading analytics team to perform analytical and quantitative methods to understand, predict and enhance Supply Chain processes and systems. Lead in gathering data, monitoring contract performance/compliance and provide analytical support/direction for Supply Chain projects. Manage and oversee Supply Chain dashboard and metrics. Qualifications Minimum Education Bachelor's Degree (Required) Master's Degree (Preferred) Minimum Work Experience 4 years - Related and progressive experience, preferably within the Supply Chain or Information Systems field. (Required) Required Skills/Knowledge Effective communication and interpersonal skills. Advanced proficiency with MS Excel, Visual Basic for Applications, MS PowerPoint, MS Project, Visio, data analysis, ERP systems. Ability to analyze supply chain purchase data, spend history, revenue and contract compliance/performance. Experience with end-to-end supply chain lifecycle from point of purchase to inventory & distribution processes. Background in financial principles and practices. Preferred experience with multiple platforms; including web applications (i.e. SharePoint). Preferred experience with PeopleSoft financial and Supply Chain modules. Functional Accountabilities Data Systems 1. Support as business liaison between Supply Chain and IT. Responsible for project management support on Supply Chain data system projects (i.e. business changes to ERP system). 2. Ensure alignment with Supply Chain business practices and data system applications, including but not limited to ERP System, Inventory systems, Revenue Cycle system, EMR system, etc. 3. Leverage software applications to develop solutions to enhance Supply Chain department operations. Evaluate system enhancement opportunities in existing data system applications. 4. Create and maintain Supply Chain standard operating templates/procedures for data system applications. 5. Ensure a high degree of data integrity in Supply Chain data system applications. 6. Oversee Supply Chain Item Master database, integrity and functions. 7. Oversee education and training on Supply Chain data system applications. Supply Chain Business Support and Analytics 1. Perform data and process analysis to identify and understand Supply Chain operational opportunities and recommend improvement solutions. 2. Manage and oversee Supply Chain dashboard/scorecard. 3. Lead analytics team to define, analyze and monitor Supply Chain metrics to enhance supply chain business processes (open purchase orders, GHX discrepancies, fill rates, etc.). 4. Provide data and analytical support to Supply Chain analytics team and stakeholders. Contract, Spend & Value Analysis Analytics and Performance 1. Senior analyst to gather and interpret relevant supply chain data (purchase, cost, demand and spend patterns, revenue, etc.). Direct and support analytics team on various analyses. 2. Operate within price prediction and benchmarking tools to monitor spend trends and identify standardization and cost reduction opportunities. 3. Interact with Value Analysis and Contract Managers to provide analytical support for Value Analysis and Contract projects and proposals. 4. Ensure high level of compliance with local and GPO contracts by measuring market share, commitment and spending. 5. Responsible for overseeing contract pricing (expiration, increases and decreases). 6. Analyze entire portfolio of local and GPO contracts to further identify standardization opportunities. 7. Monitor and ensure GPO Standardization Program compliance. Organizational Accountabilities Organizational Accountabilities (Staff) Organizational Commitment/Identification 1. Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication 1. Demonstrate collaborative and respectful behavior 2. Partner with all team members to achieve goals 3. Receptive to others’ ideas and opinions Performance Improvement/Problem-solving 1. Contribute to a positive work environment 2. Demonstrate flexibility and willingness to change 3. Identify opportunities to improve clinical and administrative processes 4. Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility 1. Use resources efficiently 2. Search for less costly ways of doing things Safety 1. Speak up when team members appear to exhibit unsafe behavior or performance 2. Continuously validate and verify information needed for decision making or documentation 3. Stop in the face of uncertainty and takes time to resolve the situation 4. Demonstrate accurate, clear and timely verbal and written communication 5. Actively promote safety for patients, families, visitors and co-workers 6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location : District of Columbia-Washington Work Locations : Sheikh Zayed Campus 111 Michigan Avenue Washington 20010 Job : Non-Clinical Professional Organization : Finance Regular / Temporary : R (Regular) Position Status : FT - Full-Time Shift : Day Work Schedule : M-F Job Posting : Jul 24, 2019, 11:26:51 AM

Coordinator Patient Access Operations (PRN | Evenings, Weekends & Rot. Holidays) - ( 2000002Y ) Description Responsible for coordination of business operations of the Patient Access Department. Supervise, train, mentor, and develop staff to ensure departmental objectives are met. Responsible to coordinate the business and administrative operations of the 24/7 Patient Access Department. Perform supervisory duties which include hire, train, and evaluate the Patient Access team. (Admissions, Emergency Department, Laboratory and Radiology Registration and Scheduling, and Financial Counseling). Emphasis is placed on customer service, patient satisfaction, staff development, and fiscal goals. Responsible to assist in managing the financial aspects of the department and the quality assurance activities. Work with medical, nursing, and accounting staff to ensure appropriate patient placement. This position will rotate call, weekend and shift coverage as needed. In addition, will float between the different locations within Patient Access (SZ Campus, United Medical Center and Off-site Ancillary locations), as needed. Qualifications Minimum Education Associate's Degree - Business Administration or health care preferred (Required) Minimum Work Experience 4 years - Related and progressive experience (Required) 1 year - Supervisory experience (Required) Required Skills/Knowledge Computer literacy Ability to set and accomplish goals timely Ability to handle the public and hospital staff professionally in all encounters Ability to type 35-40 WPM. Must be able to successfully pass typing and Microsoft proficiency assessment. Functional Accountabilities Staff Development 1. Under the direction of management, supervise, train, mentor and develop all Patient Access staff. 2. Conduct performance evaluations and manage staff performance goals. 3. Establish work schedules for the staff; ensure proper coverage; work to develop a float pool; rotate call schedule as needed/weekends and holidays. Quality Control 1. Run and analyze standard reports and ensure mistakes are corrected. 2. Monitor and supervise quality control of staff in registration process; well versed in all Patient Access functions; maintain and monitor billing system and review monthly reports; required to work at least 2 shifts a month on a different site or different shift. 3. Maintain and monitor billing system and review monthly reports. 4. Complete on line registration with parents/guardian via telephone or in person, as a backup to staff. 5. Verify insurance eligibility and coverage. 6. Enter charges and diagnostic codes into appropriate systems. 7. Manage work list to ensure they are addressed in a timely manner; fax order queues and email requests; review patient portal work list continuously throughout the day and address inquiries immediately . Coordinate 1. Coordinate communication with other CNMC departments, such as Human Resources, IT , Purchasing and Engineering. 2. Coordinate general office support for the clinic. 3. Respond to inquiries and complaints in a timely manner. Administrative Assistant 1. Perform administrative tasks such as payroll, time records, and petty cash and check requests. 2. Monitor the ordering of office supply . 3. Create/develop reports as needed. 4. Attend and Conduct staff meetings. Safety 1. Speak up when team members appear to exhibit unsafe behavior or performance 2. Continuously validate and verify information needed for decision making or documentation 3. Stop in the face of uncertainty and takes time to resolve the situation 4. Demonstrate accurate, clear and timely verbal and written communication 5. Actively promote safety for patients, families, visitors and co-workers 6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Organizational Accountabilities Professionalism 1. Participate in departmental staff meetings. 2. Offer to assist others when work is completed. Organizational Commitment/Identification 1. Partner in the mission and upholds the core principles of the organization 2. Committed to diversity and recognizes value of cultural ethnic differences 3. Demonstrate personal and professional integrity 4. Maintain confidentiality at all times Customer Service 1. Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication 1. Demonstrate collaborative and respectful behavior 2. Partner with all team members to achieve goals 3. Receptive to others’ ideas and opinions Performance Improvement/Problem-solving 1. Contribute to a positive work environment 2. Demonstrate flexibility and willingness to change 3. Identify opportunities to improve clinical and administrative processes 4. Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility 1. Use resources efficiently 2. Search for less costly ways of doing things Primary Location : District of Columbia-Washington Work Locations : Sheikh Zayed Campus 111 Michigan Avenue Washington 20010 Job : Non-Clinical Professional Organization : Finance Regular / Temporary : R (Regular) Position Status : O - PRN Shift : Variable Work Schedule : Weekends and Evenings - rotate Holidays Job Posting : Jan 10, 2020, 7:52:58 AM

Data Support Coordinator-Facilities - ( 2000003B ) Description The Data Support Coordinator will assist the Data Analyst and Control Room in the daily function of work order control. This position's primary responsibility is to support end users with data and report requests and software issues and questions utilizing our internal ticketing system. Supporting end-users will include but is not limited to setting up dashboards, creating and testing queries, lists, and canned reports, creating data exports to move data from one system to another, and troubleshooting error messages. Supporting end-user will include but is not limited to tracking work orders and follow-up on status, setting up new employee phones, creating and sending reports. This position will support the department with data and report requests as well as software issues and questions utilizing the CMMS system. Supporting the department will include but is not limited to running reports, running tests on software, exporting data, and troubleshooting error messages. The Data Coordinator will work collaboratively with team members to fulfill requests and/or gather information and escalate if necessary. This position will utilize database applications and tools including but not limited to the current CMMS system. Qualifications Minimum Education Bachelor's Degree - Business Administration and/or any other applicable degree (Preferred) Minimum Work Experience 5 years - CMMS management experience. Bachelor's degree may be substituted for experience. (Required) 1 year - Customer service (Required) And 2 years - Data entry experience (Required) 2 years - experience operating and maintaining a computerized maintenance management system. Preferred knowledge of Maximo, DMLSS, Accruent/Mainspring, or any other healthcare facility management work order system. Familiar with hospital settings and has a clear understanding of engineering trades/disciplines. Ability to use internet and operate Apple products. Specific Requirements And Preferences (Preferred) 5 years - Data entry experience (Preferred) 2 years - Experience operating computerized building automation systems. Familiar with hospital settings and has a clear understanding of engineering trades/disciplines. Proven experience in the application automated work order systems. Ability to use internet. (Preferred) Required Skills/Knowledge Proficient in Microsoft applications (Word, Excel, PowerPoint). Needs to be flexible, courteous, patient, and a positive team player exercising a high level of professionalism at all times. Should be able to adapt easily to constant changing situations, display strong time management skills and be able to produce prompt and effective results. Functional Accountabilities Monitor 1. Monitor current CMMS system and decide when to escalate work orders. 2. Monitor current CMMS system and ensure work is being accepted by workers and escalating to management when work orders are not being accepted. Data and Software Support 1. Fulfill Data Services ticket requests, per the users requirements. 2. Create database queries and exports for list pulls. 3. Develop reports and dashboards using the current CMMS system. 4. Troubleshoot and resolve error messages in a variety of Data Services systems. 5. Consult with end users on their data needs. 6. Analyze requirements and consult with end users to ensure expectations are met. 7. Serve as a data expert for the Department 8. Assist in end-user training and troubleshooting Administrative Support 1. Follow-up with the requester regarding work orders, in a timely manner, upon receipt 2. Communicate to requester the steps for completion of work orders and provide follow-up information 3. Assist new team members with general information when necessary Primary Location : District of Columbia-Washington Work Locations : Sheikh Zayed Campus 111 Michigan Avenue Washington 20010 Job : Non-Clinical Professional Organization : Real Estate Regular / Temporary : R (Regular) Position Status : FT - Full-Time Shift : Day Work Schedule : 8AM-4:30PM M-F Job Posting : Jan 10, 2020, 7:09:29 AM

Data & Analytic Consultant - ( 190002WE ) Description Children's National Health System (CNHS) has been a pioneer in pediatric healthcare in our region since 1870. With technology changing the landscape of healthcare, CNHS is dedicated to leveraging technology advancements to improve health outcomes of the pediatric population. As CNHS moves forward with our Population Health initiative, partnering with various healthcare providers, payers, technology vendors and our patient population, Center for Pediatric Informatics team is advancing the landscape of population health using registries to impact various healthcare conditions directly by utilizing geospatial tools such as ArcGIS. This position (Data and Analytics Consultant) will work closely with clinical teams, application teams and provide updates to leadership using data driven models of population health registry. The candidate will regularly work with reporting teams to gather and analyze data for population health initiative and identify patterns for improvement in patient population. The candidate will also be responsible for creating extensive analytical and geospatial content to provide sense from data. Qualifications Minimum Education Bachelor's Degree Minimum Work Experience 2 years experience in data manipulation and analytics, experience in Tableau or similar analytics tool with ability to create meaningful, user friendly and intuitive dashboards, experience in ArcGIS or similar geographic information system application, previous healthcare experience, in population health or disease registries. Required Skills/Knowledge Strong knowledge of databases and SQL Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community Microsoft office suite of software including excel Knowledge of Cerner HealtheIntent and HealtheAnalytics platform preferred Experience with Biostatistics and epidemiology. Functional Accountabilities Organizational Accountabilities Organizational Accountabilities (Staff) Organizational Commitment/Identification 1. Anticipate and responds to customer needs; follows up until needs are met Teamwork/Communication 1. Demonstrate collaborative and respectful behavior 2. Partner with all team members to achieve goals 3. Receptive to others’ ideas and opinions Performance Improvement/Problem-solving 1. Contribute to a positive work environment 2. Demonstrate flexibility and willingness to change 3. Identify opportunities to improve clinical and administrative processes 4. Make appropriate decisions, using sound judgment Cost Management/Financial Responsibility 1. Use resources efficiently 2. Search for less costly ways of doing things Safety 1. Speak up when team members appear to exhibit unsafe behavior or performance 2. Continuously validate and verify information needed for decision making or documentation 3. Stop in the face of uncertainty and takes time to resolve the situation 4. Demonstrate accurate, clear and timely verbal and written communication 5. Actively promote safety for patients, families, visitors and co-workers 6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance Primary Location : Maryland-Silver Spring Work Locations : Tech Hill 12211 Plum Orchard Drive Silver Spring 20904 Job : Non-Clinical Professional Organization : Operations Regular / Temporary : R (Regular) Position Status : FT - Full-Time Shift : Day Work Schedule : 9-5 Job Posting : Jan 9, 2020, 8:22:11 AM